Cloud Support Consultant Rennes/Brest

OVHcloud; Rennes; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

OVHcloud in Rennes is seeking a tech-enthusiastic Support Engineer for the Corporate Support team. You will assist highly competent customers with English and French, providing effective problem solving and proactive service in a fast-moving IT environment.

You will collaborate with Product Management and Engineering, document technical guidance, and may be required to support weekends or night shifts. The role emphasizes customer focus, rigorous organization, and clear communication.

Qualifications

• Degree in computer science.
• Fluent in English and French.
• Experience in IT with rotation shifts.
• Solid knowledge of virtualization: VMware, Hyper-V.
• Basics of Cloud products: Dedicated Servers, VPS, Public Cloud.
• Experience with Windows Server and Linux.
• Familiar with networks, DNS, and Firewall.
• Curious about new technologies.
• Strong writing and oral communication skills.
• Rigorous and organized with good stress management.
• Strong service orientation and international mindset.
• Autonomous in fast-moving environments.

Responsabilités

• Engage directly with customers via phone, ticketing system, and remote video sessions to resolve issues.
• Share best practices and guide users to solve problems.
• Research and identify solutions via troubleshooting with cross-functional involvement.
• Ensure SLA compliance and high customer satisfaction by setting expectations and fulfilling commitments.
• Create and update technical documentation.
• Collaborate with internal and external stakeholders and management.
• Work with Product Management and Engineering to drive awareness of incidents and feature requests.
• Weekend and/or night shifts may be required.

Connaissances

Bilingual English/French

IT environment experience

Strong written and oral communication

Analytical and synthesis skills

Ability to manage stress

Autonomy in fast moving environment

Formation

Degree in computer science

Outils

VMware

Hyper-V

Windows Server

Linux OS

DNS / Firewall basics

Description du poste

We are looking for a tech-enthusiastic and customer-oriented Support Engineer to join our Corporate Support department which provides advice, listening and solutions to some of the world´s largest enterprises.

Our customer service teams are essential to ensure a service that meets our quality requirements.

Within the Corporate Support team, you will assist highly competent customers with excellent service and technical problem-solving that match their needs in both English and French.

In this sense, you benefit from documentation bases on which you can rely on as well as continuous training throughout your career at OVHcloud.

Missions

• Be responsible for building and maintaining strong relationships with customers by:
  • Engaging directly with customers and work collaboratively by phone, ticketing system, and remote video sessions to resolve their issues.
  • Sharing best practices and guiding the user to solve the problems encountered
  • Solving customers problems by researching and identifying solutions via troubleshooting and involving others across the organization as necessary
  • Ensure that each support case owned by you is handled according to our Service Level. Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
• Create and update technical documentation
• Collaborate with internal and external stakeholders and all levels of management.
• Work closely with Product Management and Engineering to drive awareness and priorization of incidents and feature requests
• This position may require weekend and/or night shifts volontary

At OVHcloud, we encourage boldness and initiative. Beyond these missions, we expect you to be proactive and to participate in the continuous improvement of your scope.

Profile

• You have a degree in computer science
• You are fluent in English and French
• You have experience on a similar position in an IT environment working on rotation shifts
• You have a solid knowledge of virtualization environments: Vmware, HyperV...
• You master the basics of Cloud products: Dedicated Servers, VPS, Public Cloud...
• You are experienced in the use of Windows Server and Linux operating systems
• You are familiar with the principles of networks, DNS, Firewall...
• You are curious about new technologies
• You have good writing skills and good oral communication skills
• You have good spirit of analysis and synthesis
• You are recognized by your entourage for your rigor and your organization
• You have the ability to manage your stress in all situations
• With a strong sense of service, you wish to have a positive impact on your internal and/or external contacts
• You are open to the world and working in an international context is an important aspect for you
• You are autonomous and able to work in a fast moving environment