Client Success Consultant - ESG & Governance (Paris)

ISS STOXX; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

ISS STOXX in Paris is seeking a Client Success Consultant to support our Governance and Stewardship solutions for a diverse set of French clients. You will manage relationships, educate on governance matters, and coordinate report delivery, enabling clients to act on ESG topics with confidence.

You will join a proactive client services team, leveraging strong English and French communication, and collaborate with sales and implementation colleagues to drive client satisfaction and growth.

Qualifications

• Two+ years of client services experience, preferably in financial services.
• Excellent presentational and interpersonal abilities.
• Innovative, customer‑oriented thinker capable of identifying opportunities.
• Highly systematic, organized, and prioritized approach.
• Absolute personal and business integrity.
• Native or proficient in English and French.

Responsabilités

• Develop and lead long term relationships across a range of high profile, French clients.
• Maintain ownership of long-term client relationships, ensuring familiarity with individual set-ups and proactively manage communications.
• Partner with Sales to communicate up-sell opportunities, support RFP presentations and assist with contract reviews.
• Conduct calls/on-site visits with clients (health checks, training, relationship planning and review).
• Educate clients on key governance matters and administer support for ISS’s full product suite.
• Encourage and facilitate meetings between clients and research analysts.
• Assess client reporting needs and coordinate report delivery.
• Liaise with clients on development requests and take ownership of projects as they progress internally.
• Organize and lead the Due Diligence process and support implementation.

Connaissances

Client services

Presentational skills

Interpersonal skills

Relationship management

Communication

Bilingual English/French

Description du poste

ISS STOXX in Paris is seeking a Client Success Consultant to support our Governance and Stewardship solutions for a diverse set of French clients. You will manage relationships, educate on governance matters, and coordinate report delivery, enabling clients to act on ESG topics with confidence.

You will join a proactive client services team, leveraging strong English and French communication, and collaborate with sales and implementation colleagues to drive client satisfaction and growth.