Senior Sustainability Client Success Specialist

ISS STOXX Sustainability

Paris

Sur place

EUR 65 000 - 90 000

Plein temps

14 jours+

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Résumé du poste

ISS STOXX Sustainability is seeking a Client Success Specialist to join our Paris team, supporting clients in France and Southern Europe to maximise value from our sustainability solutions. You will be the subject matter expert on our product suite, assisting with queries on research content and platform usage.

The role bridges clients with Sales, Product, Research and Marketing to drive retention and growth.

Qualifications

4+ years’ experience in client‑facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
Fluency in French and English (C1 level)
Strong organisational, project & time management skills
Team player with a collaborative and proactive mindset, comfortable to work autonomously
Curiosity and analytical mindset, with solid Excel skills, to dig into detail of data and screens
Working knowledge of the responsible investment and sustainability landscape
Bachelor’s or master’s degree in Finance, Economics, or related discipline is preferred

Responsabilités

Proactively monitor and ensure client satisfaction
Regularly meet with clients in person or virtually to provide training and build relationships
Provide subject matter expertise for the full ISS STOXX Sustainability product suite
Help clients to use DataDesk, our Sustainability platform, for report generation, screening and research
Identify risks and opportunities across accounts to ensure client retention and growth
Own and manage client inquiry and issue resolution using Salesforce.com and other internal tools
Communicate market requirements to ISS business leaders