Paris-Based Client Success Consultant - ESG & Governance

Institutional Shareholder Services Inc.; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

ISS is growing and expanding our Paris-based Client Success Consultant role within the EMEA Governance team, focusing on Sustainable and Responsible investments and high-quality client support in the financial services sector.

As part of the EMEA Governance Client Success team, you will assist diverse clients across Stewardship and Governance Solutions, delivering proactive services, trainings, and insights to help clients evaluate and act on governance topics worldwide.

Qualifications

• Two or more years in client services, preferably in financial services.
• Excellent presentational and interpersonal abilities.
• Native or proficient in English and French.
• Knowledge of Investment Stewardship and Responsible Investment is advantageous.

Responsabilités

• Develop and lead long term relationships across a range of high profile French clients
• Maintain ownership of long-term client relationships, proactively manage communications
• Partner with Sales to communicate up-sell opportunities, support RFPs and contract reviews
• Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
• Educate clients on key governance matters and support ISS’s full product suite
• Facilitate meetings between clients and research analysts
• Assess client reporting needs and coordinate report delivery
• Liaise with clients on development requests and own projects as they progress internally
• Organize and lead the Due Diligence process
• Support ISS’s implementation team in ensuring the correct setup is applied

Connaissances

Client relationship management

Presentational skills

Inter-personal skills

Organized / systematic

English and French fluency

Description du poste

ISS is growing and expanding our Paris-based Client Success Consultant role within the EMEA Governance team, focusing on Sustainable and Responsible investments and high-quality client support in the financial services sector.

As part of the EMEA Governance Client Success team, you will assist diverse clients across Stewardship and Governance Solutions, delivering proactive services, trainings, and insights to help clients evaluate and act on governance topics worldwide.