Client Success Consultant

Institutional Shareholder Services Inc.; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

ISS is growing and expanding our Paris-based Client Success Consultant role within the EMEA Governance team, focusing on Sustainable and Responsible investments and high-quality client support in the financial services sector.

As part of the EMEA Governance Client Success team, you will assist diverse clients across Stewardship and Governance Solutions, delivering proactive services, trainings, and insights to help clients evaluate and act on governance topics worldwide.

Qualifications

• Two or more years in client services, preferably in financial services.
• Excellent presentational and interpersonal abilities.
• Native or proficient in English and French.
• Knowledge of Investment Stewardship and Responsible Investment is advantageous.

Responsabilités

• Develop and lead long term relationships across a range of high profile French clients
• Maintain ownership of long-term client relationships, proactively manage communications
• Partner with Sales to communicate up-sell opportunities, support RFPs and contract reviews
• Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
• Educate clients on key governance matters and support ISS’s full product suite
• Facilitate meetings between clients and research analysts
• Assess client reporting needs and coordinate report delivery
• Liaise with clients on development requests and own projects as they progress internally
• Organize and lead the Due Diligence process
• Support ISS’s implementation team in ensuring the correct setup is applied

Connaissances

Client relationship management

Presentational skills

Inter-personal skills

Organized / systematic

English and French fluency

Description du poste

ISS is growing! We are looking for a Client Success Consultant, to be based in Paris, have a genuine interest in the area of Sustainable and Responsible investments, with a proven track record in providing high quality client support, within the Financial Services sector.

Will you be the newest member of our Client Success team to support increasing growth? In this role, you will be working as part of the EMEA Governance Client Success team and will be responsible for assisting our diverse range of clients across the full range of Stewardship and Governance Solutions.

As a Client Success Consultant, you would be part of a pro-proactive client services organization that provides essential support, training, and insight on ISS solutions, enabling our clients to evaluate and act on important topics facing the world today, including corporate Governance, Environmental and social (ESG) practices of the world’s leading corporations.

Responsibilities

• Develop and lead long term relationships across a range of high profile, French clients
• Maintain ownership of long-term client relationships, ensuring familiarity with individual set-ups and proactively manage communications
• Partner closely with the Sales team to communicate up-sell opportunities, support RFP presentations and assist with contract reviews
• Conduct calls/on-site visits with clients (health checks, training, relationship planning and review)
• Proactively communicate and educate clients on key governance matters and administer support for ISS’s full product suite
• Encourage and facilitate meetings between clients and research analysts
• Assess client reporting needs and coordinate report delivery
• Liaise with clients on development requests and take ownership of projects as they progress internally
• Organize and lead the Due Diligence process
• Support ISS’s implementation team in ensuring the correct setup is applied

What You Bring

• Two + years of relevant working experience in client services, preferably in a financial services role
• Excellent presentational skills and inter-personal relationships
• Innovative, customer-oriented thinker able to identify and execute on market opportunities
• Highly systematic, organized, and prioritized approach
• Absolute personal and business integrity
• Native or proficiency in English and French is essential
• Advantageous: knowledge and understanding of Investment Stewardship and Responsible Investment and market infrastructure, including regulatory drivers such as SRD2

What You Can Expect from Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills, perspectives, and experiences. If you have the skills, passion, and drive to help us bring clarity and transparency to capital markets, we want to work with you. Together, we can grow your career in an environment that fuels creativity, drives innovation, and has real impact.

About ISS STOXX

ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.

ISS STOXX delivers world-class research, data, and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices, corporate governance, sustainability, cyber risk, and fund intelligence, giving clients the tools they need to uncover opportunities, manage risks, and navigate evolving regulations. We are made up of 4,000 professionals operating across 20 countries and serving approximately 5,000 clients, including many of the world’s leading institutional investors. Our scale and reach give us deep market knowledge, while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.

ISS STOXX Governance delivers comprehensive corporate governance research, analytics, and investor voting solutions supported by a global, high-quality data set spanning diverse markets and topics. Our offerings equip investors with the depth and scale needed to meet evolving stewardship priorities. We provide flexible voting policy options, including fully customizable reports, backed by experienced research teams located worldwide, ensuring clients benefit from both global insight and local market expertise.

Visit our website: https://www.iss-stoxx.com/

View additional open roles: https://www.iss-stoxx.com/about/careers/

Equal Employment Opportunity

ISS STOXX is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.