Client Service Advocate - Reinsurance

Arthur J. Gallagher & Co. (AJG); Paris; On-site; EUR 42,000 - 64,000; Full time

Job summary

Gallagher Re in Paris seeks a Client Service Advocate – Reinsurance to coordinate post-placement servicing for clients, connecting them with broking, accounting and operations teams. You will oversee the service journey, resolve issues, and enhance client experience in an international setting.

The role emphasizes strong technical accounting and client-facing skills, with fluency in French and English, and a proactive, detail-oriented approach to drive efficient information flows and

Qualifications

• Experience in technical accounting or client servicing within insurance/reinsurance.
• Strong client-service mindset and ability to build trusted relationships with clients and internal stakeholders.
• Fluent in French and English for international communication.
• Proactive, organized, and able to coordinate multiple actions and follow up on tasks.

Responsibilities

• Own the day-to-day servicing relationship for assigned clients, acting as the local point of contact for service-related matters.
• Coordinate post-placement activities between clients, brokers, technical processing and accounting teams, ensuring clear communication of requirements.
• Maintain oversight of contractual and financial servicing activities including invoicing, settlements, and outstanding items.
• Identify potential service issues or delays and coordinate with teams to resolve them promptly.
• Support renewals, service reviews, RFPs and client presentations with relevant servicing insights.
• Collaborate with clients to standardize account, statement, and other servicing information for easier downstream processing.
• Review incoming client information and coordinate it with international servicing teams.
• Contribute to continuous improvement and efficient use of Gallagher-approved technology and AI tools for data preparation and validation.

Skills

Technical accounting

Client servicing

Insurance/reinsurance knowledge

French and English bilingual

Attention to detail

Organizational skills

Communication

Process improvement

AI tools familiarity

Tools

AI tools

Job description

Introduction

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape.

Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance.

We’re a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters.

This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.

Overview

As a Client Service Advocate – Reinsurance, you'll be a key point of contact for our clients in Paris, coordinating their servicing requirements and connecting them with our broking, accounting and operational teams.

Working in an international environment, you'll oversee the post-placement service journey, help resolve issues and bring structure and consistency to client processes. Your work will contribute directly to a responsive, reliable and high-quality client experience.

How you'll make an impact

• Own the day-to-day servicing relationship for assigned clients, providing a consistent local point of contact for service-related matters
• Coordinate post-placement activities between clients, brokers, technical processing and accounting teams, ensuring requirements and priorities are clearly communicated
• Maintain oversight of contractual and financial servicing activities, including invoicing, settlements, outstanding items and agreed actions
• Identify potential service issues or delays early and coordinate with the appropriate teams to support timely resolution
• Support renewals, service reviews, RFPs and client presentations, bringing relevant servicing insights and information to the process
• Work closely with clients to improve and standardise the way account, statement, claims and other servicing information is provided, helping simplify downstream processing
• Review incoming client information and coordinate its onward processing with our international servicing teams
• Contribute to continuous improvement and greater efficiency, including the appropriate use of Gallagher-approved technology and AI tools to support data preparation and validation

About you

Here’s what you’ll bring to the role:

• Experience in technical accounting, client servicing or a related insurance or reinsurance function, with a good understanding of post-placement processes
• Fluency in French and English, enabling you to communicate confidently with clients and colleagues in an international environment
• A strong client-service mindset and the ability to build credible, trusted relationships with both clients and internal stakeholders
• Confidence working with contractual, accounting and payment-related information, combined with strong attention to detail
• An organised and proactive approach, with the ability to coordinate multiple activities, follow up on agreed actions and identify potential issues
• Strong communication skills and the ability to explain requirements clearly while bringing different stakeholders together
• An interest in improving processes and ways of working, particularly around client data, standardisation and efficient information flows
• Comfortable working with digital and data tools, with an openness to using approved technology and AI solutions to improve efficiency

If you enjoy combining client relationships, technical understanding and international collaboration, we'd love to hear from you.