Reinsurance Client Service Advocate - Bilingual FR/EN

Arthur J. Gallagher & Co. (AJG); Paris; Presencial; EUR 42.000 - 64.000; Jornada completa

Descripción de la vacante

Gallagher Re in Paris seeks a Client Service Advocate – Reinsurance to coordinate post-placement servicing for clients, connecting them with broking, accounting and operations teams. You will oversee the service journey, resolve issues, and enhance client experience in an international setting.

The role emphasizes strong technical accounting and client-facing skills, with fluency in French and English, and a proactive, detail-oriented approach to drive efficient information flows and

Formación

• Experience in technical accounting or client servicing within insurance/reinsurance.
• Strong client-service mindset and ability to build trusted relationships with clients and internal stakeholders.
• Fluent in French and English for international communication.
• Proactive, organized, and able to coordinate multiple actions and follow up on tasks.

Responsabilidades

• Own the day-to-day servicing relationship for assigned clients, acting as the local point of contact for service-related matters.
• Coordinate post-placement activities between clients, brokers, technical processing and accounting teams, ensuring clear communication of requirements.
• Maintain oversight of contractual and financial servicing activities including invoicing, settlements, and outstanding items.
• Identify potential service issues or delays and coordinate with teams to resolve them promptly.
• Support renewals, service reviews, RFPs and client presentations with relevant servicing insights.
• Collaborate with clients to standardize account, statement, and other servicing information for easier downstream processing.
• Review incoming client information and coordinate it with international servicing teams.
• Contribute to continuous improvement and efficient use of Gallagher-approved technology and AI tools for data preparation and validation.

Conocimientos

Technical accounting

Client servicing

Insurance/reinsurance knowledge

French and English bilingual

Attention to detail

Organizational skills

Communication

Process improvement

AI tools familiarity

Herramientas

AI tools

Descripción del empleo

Gallagher Re in Paris seeks a Client Service Advocate – Reinsurance to coordinate post-placement servicing for clients, connecting them with broking, accounting and operations teams. You will oversee the service journey, resolve issues, and enhance client experience in an international setting.

The role emphasizes strong technical accounting and client-facing skills, with fluency in French and English, and a proactive, detail-oriented approach to drive efficient information flows and