Global Reinsurance Client Service Advocate

Gallagher Re; Paris; On-site; EUR 45,000 - 65,000; Full time

Job summary

Gallagher Re in Paris is seeking a Client Service Advocate – Reinsurance to coordinate the servicing needs of assigned clients and connect them with broking, accounting and operations teams. This international role focuses on maintaining quality client experiences and ensuring timely post-placement service.

You will support renewals, reviews and client presentations while driving standardised data flows, improving processes, and leveraging Gallagher-approved technology and AI tools to validate

Qualifications

• Experience in technical accounting or client servicing in insurance or reinsurance
• Fluency in French and English enabling international communication
• Strong client-service mindset and ability to build trusted relationships with clients and internal stakeholders
• Confidence working with contractual, accounting and payment-related information, with strong attention to detail
• Organised and proactive with ability to coordinate multiple activities and follow up on actions
• Strong communication skills and ability to explain requirements clearly
• Interest in improving processes and data flows, especially around client data and standardisation
• Comfortable with digital tools and AI solutions to improve efficiency

Responsibilities

• Own the day-to-day servicing relationship for assigned clients, providing a local point of contact
• Coordinate post-placement activities between clients, brokers, processing and accounting teams
• Maintain oversight of contractual and financial servicing activities, including invoicing and settlements
• Identify potential service issues and coordinate with teams for timely resolution
• Support renewals, service reviews, RFPs and client presentations
• Work with clients to improve standardisation of account, statement and claims information
• Review incoming client information and coordinate its processing with international teams
• Contribute to continuous improvement and efficiency using Gallagher-approved technology and AI tools

Skills

Fluency in French and English

Client-servicing experience

Attention to detail

Organised and proactive

Strong communication skills

Process improvement mindset

Digital and data tool proficiency

Collaboration in international teams

Job description

Gallagher Re in Paris is seeking a Client Service Advocate – Reinsurance to coordinate the servicing needs of assigned clients and connect them with broking, accounting and operations teams. This international role focuses on maintaining quality client experiences and ensuring timely post-placement service.

You will support renewals, reviews and client presentations while driving standardised data flows, improving processes, and leveraging Gallagher-approved technology and AI tools to validate