CDI - Academic Services Specialist - H/F/NB

Istituto Marangoni; Paris; On-site; EUR 30,000 - 32,000; Full time

Job summary

Istituto Marangoni Paris is seeking an Academic Services Specialist to assist in delivering learning activities and supporting students and staff in daily academic operations. You will help manage schedules, documentation, and inquiries to ensure smooth course progression.

The ideal candidate will have a Bachelor’s degree, experience in academic settings, and fluency in French and English, with strong organizational and communication skills for a fast-paced environment.

Qualifications

• Bachelor’s degree and experience in academic institutions.
• Strong interest in caring and supportive approach.
• Fluent French and English education systems knowledge.
• Excellent communication, organization, accuracy and proactive approach.
• Team player with administrative skills in fast-paced settings.
• Problem-solving mindset with results-driven attitude.
• Proficiency in Microsoft Office.

Responsibilities

• Provide student and staff support in the academic process and documentation.
• Assist in welcoming activities and information dissemination to students.
• Support help desk and academic services communications.
• Assist in attendance monitoring and assessment follow-up.
• Coordinate timetables and course planning details for programs.
• Maintain and update student information systems and databases.
• Support tutors, programme leaders and academic staff in exams and activities.
• Collaborate with the Paris team on academic activities and processes.

Skills

Communication skills

Organizational skills

Accuracy

Proactive

Team player

Problem-solving

French language proficiency

English language proficiency

Education

Bachelor’s degree

Experience in Academic Institutions

Tools

Microsoft Office

Job description

Job summary

The Academic Services Specialist will work alongside the Academic Services Team providing support linked to the delivery of learning activities of the courses: he/she will assist students and academic staff in the academic process and documentation development.

Main activities

• Students care:

• Support in the student welcoming activities from the week zero, collaborating in the welcome pack preparation and sharing (academic calendar, access to digital platform, general information during presentations to students about School rules and/or courses);

• Support for student assistance during their academic path (information, operative support, etc.) trough the help desk activities and the Academic Services email account processing;

• Help to manage problems or complaints efficiently and effectively in collaboration with the Academic Services Team;

• Collaborate in monitoring activities and analyses of attendance (presence, absence, online attendances follow up);

• Collaborate in monitoring activities and analyses of Assessment attendances follow up;

• Collaborate for the Survey distribution (Student’s Voice) to monitor student satisfaction and correct functioning of academic processes.

• Courses planning and academic career follow up

• Assist the Academic Services Team on the timetable with focus on each academic program and number of enrolments for each course;

• Monitor exams calendar and follow up;

• Support with course updates and academic progress in the academic services database;

• Maintain accurate database records regarding assessments, attendance, online attendances, absences;

• Update digital platforms, such as the Student Information System, the Timetable Scheduling Portal, and the Learning Management System, by entering the necessary data to support students’ academic progression and learning activities.

• Faculty and Staff Support:

• Assist in the activation of tutors’ registers with timetables;

• Support all academic staff (Tutors, Programme Leaders) in providing academic activities and exams;

• Support all members of Istituto Marangoni Paris with matters related to academic activities

Education & skills

Bachelor’s degree

Previous professional experience in other Academic Institutions

Strong interest in fostering a caring and supportive approach

Extensive understanding of French and British education systems

Excellent communications skills, organizational skills, accuracy and proactive approach

A team player, with strong administrative skills, the ability to work in a fast-paced environment and with attention to details

Practical approach to problem-solving and results-driven attitude French language - full proficiency required

English language – full proficiency required Advanced knowledge of Microsoft Office essential

Interest in career and employability development, passion for higher education

Information :

Location : Paris 16ème arrondissement

Salary = 30K-32K brut annuel