CDI - Academic Services Specialist - H/F/NB

IM_Paris Istituto Marangoni France SAS; Paris; On-site; EUR 30,000 - 32,000; Full time

Job summary

Istituto Marangoni Paris is seeking an Academic Services Specialist to support the delivery of learning activities across courses. You will assist students and academic staff with administrative processes, timetable updates, and documentation development.

You will manage help desk inquiries, monitor attendance and assessments, update the LMS, SIS, and timetabling portals, and collaborate with tutors and programme leaders.

Qualifications

• Bachelor's degree required.
• Experience in academic institutions preferred.
• Fluent in French and English.
• Strong communication and organizational skills.
• Proactive, detail-oriented, and team player.

Responsibilities

• Support student welcoming activities and help desk inquiries.
• Assist with timetable, enrolments, exams calendars and attendance monitoring.
• Maintain accurate records in LMS, SIS and other databases.
• Support tutors and programme leaders with academic activities.
• Collaborate on surveys and student feedback.

Skills

Student support

Communication

Organization

Attention to detail

Problem solving

French (proficiency)

English (proficiency)

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job summary

The Academic Services Specialist will work alongside the Academic Services Team providing support linked to the delivery of learning activities of the courses: he/she will assist students and academic staff in the academic process and documentation development.

Main activities

• Students care: Support in the student welcoming activities from the week zero, collaborating in the welcome pack preparation and sharing (academic calendar, access to digital platform, general information during presentations to students about School rules and/or courses); Support for student assistance during their academic path (information, operative support, etc.) trough the help desk activities and the Academic Services email account processing; Help to manage problems or complaints efficiently and effectively in collaboration with the Academic Services Team; Collaborate in monitoring activities and analyses of attendance (presence, absence, online attendances follow up); Collaborate in monitoring activities and analyses of Assessment attendances follow up; Collaborate for the Survey distribution (Student's Voice) to monitor student satisfaction and correct functioning of academic processes. undefined Courses planning and academic career follow up Assist the Academic Services Team on the timetable with focus on each academic program and number of enrolments for each course; Monitor exams calendar and follow up; Support with course updates and academic progress in the academic services database; Maintain accurate database records regarding assessments, attendance, online attendances, absences; Update digital platforms, such as the Student Information System, the Timetable Scheduling Portal, and the Learning Management System, by entering the necessary data to support students’ academic progression and learning activities.
• Faculty and Staff Support: Assist in the activation of tutors’ registers with timetables; Support all academic staff (Tutors, Programme Leaders) in providing academic activities and exams; Support all members of Istituto Marangoni Paris with matters related to academic activities

Education & skills

• Bachelor's degree
• Previous professional experience in other Academic Institutions
• Strong interest in fostering a caring and supportive approach
• Extensive understanding of French and British education systems
• Excellent communications skills, organizational skills, accuracy and proactive approach
• A team player, with strong administrative skills, the ability to work in a fast-paced environment and with attention to details
• Practical approach to problem-solving and results-driven attitude
• French language - full proficiency required
• English language – full proficiency required
• Advanced knowledge of Microsoft Office essential
• Interest in career and employability development, passion for higher education

Information

Location : Paris 16ème arrondissement

Salary = 30K-32K brut annuel

About Istituto Marangoni

Istituto Marangoni Founded in 1935 in Milan as the Istituto Artistico dell’Abbigliamento Marangoni, Istituto Marangoni boasts over 90 years of success in training top professionals in the worlds of fashion, design, and luxury. With a legacy spanning four generations of students from five continents, it has been the launching pad for more than 45,000 luxury industry professionals, including names such as Domenico Dolce, Alessandro Sartori, Gilda Ambrosio, Julie de Libran, Dario Vitale, Francesca Nicoletti, and Rahul Mishra. According to recent research by Doxa, the Group records a significant employability rate of 91%, further confirming the quality of its educational programs and the high level of preparation of its graduates. Today, Istituto Marangoni welcomes approximately 5,000 students each year from 113 different countries across its schools in Milan, Florence, Paris, London, Mumbai, Shanghai, Dubai, Riyadh, Miami*, and Shenzhen* - all key international capitals of fashion, design, and luxury. Istituto Marangoni is ranked 45th globally in its field, according to the QS World University Rankings 2026. For additional information, visit istitutomarangoni.com.

Why Istituto Marangoni?

As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high-quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where they will be empowered with innovative tools to lead their own work, as a proactive team member. Istituto Marangoni solid foundations lie within a long-standing, strong heritage that make the institute leaders in the private, high-quality education. Istituto Marangoni’s academic offer demonstrates the commitment, professionalism and passion for continuous development. When participants join Istituto Marangoni, they will be part of a committed team of industry experts who will support and inspire while turning them into young professionals.