Buyer Growth Manager (France-Market)

Alibaba.com; Paris; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Alibaba.com in Paris is seeking a Customer Success Specialist to build and own relationships with local buyers across importers, distributors, retailers, and e-commerce resellers. You will guide them through the sourcing journey, from search to RFQ, sampling, orders, and fulfillment, acting as their advocate within Alibaba.

You’ll identify buyer pains, resolve issues, monitor health signals, and drive activation and retention. Travel within France is required to meet buyers and attend events.

Qualifications

• Based in France with real-life or professional work experience in the country.
• Native-level proficiency in French and professional working proficiency in English.
• Strong interpersonal skills and service orientation.
• Willingness and ability to travel within France.

Responsabilités

• Own end-to-end relationships with a named book of local opportunity buyers (importers, distributors, retailers, and e-commerce resellers).
• Guide buyers through the sourcing journey (search, inquiry/RFQ, supplier communication, sampling, order, payment, fulfillment).
• Identify and proactively resolve buyer experience issues to ensure a smooth journey on the platform.
• Monitor buyer health signals and drive activation and retention actions to reduce churn and increase transaction frequency.
• Build relationships at local events, industry associations, chambers of commerce, and referrals.
• Collaborate with Product, Operations and Engineering to translate buyer feedback into opportunities and improvements.
• Support in-market pilots end-to-end and publish a monthly market read for French buyers.

Connaissances

French fluency

English proficiency

Interpersonal skills

Structured communication

Travel readiness

Cross-functional collaboration

Description du poste

• Own end-to-end relationships with a named book of local opportunity buyers — importers, wholesalers, distributors, retailers, and e-commerce resellers — building trust and acting as their advocate within the organization.
• Be the day-to-day contact—guide buyers through the sourcing journey (search, inquiry/RFQ, supplier communication, sampling, order, payment, fulfillment) and remove friction wherever it appears.
• Proactively identify and resolve buyer experience issues — from sourcing friction to order fulfillment — ensuring a smooth journey on the platform.
• Monitor buyer health signals and run activation and retention actions to reduce churn and increase transaction frequency.
• Build first relationships where buyers already are: local trade events, industry associations, chambers of commerce, and referrals.

Business Insight & Product Collaboration

• Systematically capture buyer feedback and pain points through regular interviews combined with platform behavior data; spot patterns across buyer types, industries and categories, and identify which needs in the French market remain underserved.
• Translate validated pain points into actionable business opportunities and product improvement recommendations — problem, evidence, affected buyer segment, expected impact, and proposed solution.
• Partner closely with Product, Operations and Engineering teams to prioritize and drive resolution of buyer-facing issues, closing the loop from problem identification to solution delivery.
• Support in-market pilots end-to-end: co-design with buyers, run them locally, collect feedback, and measure adoption and results.
• Publish a monthly market read: competitor moves, duty and regulation changes, category trends, and what French buyers are asking for that we don't yet offer.

Cross-functional Collaboration

• Work across time zones and languages with teams headquartered in Asia, aligning on goals, sharing buyer insights, and co-creating solutions.
• Contribute to building scalable buyer operation playbooks and best practices for the French market.

Requirements

• Based in France with real-life or professional work experience in the country. You understand the local business culture and buyer mindset.
• Native‑level proficiency in French(spoken and written) and professional working proficiency in English. You can communicate effortlessly with French buyers and represent the brand with credibility.
• Strong interpersonal skills — you are approachable, service‑oriented, and genuinely enjoy helping others succeed. You can start a first conversation with a business owner you have never met, without a script.
• Ability to think beyond individual issues — you can spot patterns, identify business opportunities from buyer problems, and influence product and tech teams to drive solutions.
• Structured written communication: you can turn a messy conversation into a clear problem statement backed by evidence, and document it so others can reuse it.
• 0–2 years of experience in any customer‑facing or market‑facing setting: account management or customer success, consulting or market research, sourcing or procurement, e-commerce/marketplace operations, or import‑export. Strong new grads with relevant internships are welcome.
• Comfortable working across significant time zone difference (e.g., with teams in Asia) and in a multilingual work environment.
• Able to travel within France and attend local industry events.