Brand Ambassador & Retail Associate – Customer Experience

FRED PERRY LTD; Paris; Hybrid; EUR 21,000 - 27,000; Full time

Job summary

Fred Perry in Paris is seeking a Sales Assistant to be at the heart of our customer experience and retail excellence. You will help create an inviting store environment and act as a key ambassador of the Fred Perry brand, supporting store operations and assisting customers.

In this role you will develop valuable skills, contribute to a growing team, and learn about the company, products, and retail trends while delivering friendly, professional communication in person and on the phone.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay organised and manage tasks in a fast-paced retail setting.
• Positive, enthusiastic attitude toward the Fred Perry brand and its community.
• Willingness to learn, adapt, and work within a collaborative team.
• Availability to work weekends or at least one day per week.

Responsibilities

• Welcome all customers promptly and courteously upon entering the store.
• Create loyal customers by representing and living the Fred Perry brand values, prioritising excellent service over transactional sales.
• Support managers, designers, and buyers by providing relevant customer feedback.
• Help ensure the shop floor and stockroom are well organised, fully stocked, and visually appealing.
• Adhere to health and safety procedures and contribute to loss prevention by following security protocols.
• Utilise your product knowledge to discover and address the needs of each customer.
• Understand the returns policy and use it as a tool to strengthen customer relationships.
• Foster a cheerful, cooperative, and positive team atmosphere.
• Deliver friendly and professional communication, both in person and on the telephone.
• Engage in ongoing learning about the company, products, and retail trends.

Skills

Communication skills

Interpersonal skills

Retail experience

Team player

Job description

Fred Perry in Paris is seeking a Sales Assistant to be at the heart of our customer experience and retail excellence. You will help create an inviting store environment and act as a key ambassador of the Fred Perry brand, supporting store operations and assisting customers.

In this role you will develop valuable skills, contribute to a growing team, and learn about the company, products, and retail trends while delivering friendly, professional communication in person and on the phone.