Brand Experience Sales Assistant - Customer-First Retail

FRED PERRY LTD; La Vallée; On-site; EUR 18,000 - 24,000; Full time

Job summary

Fred Perry is seeking a Sales Assistant to join our retail team in Normandy. You will welcome customers, represent the brand values, and support store operations with a friendly, professional approach.

You will stay organized in a fast-paced environment, learn product knowledge, and engage with customers to build loyalty while contributing to a cheerful team atmosphere across the shop floor and stockroom. Weekend availability and a proactive mindset are essential as you engage with customers,

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay organised and manage tasks in a fast-paced retail setting.
• Positive, enthusiastic attitude toward the Fred Perry brand and its community.
• Willingness to learn, adapt, and work within a collaborative team.
• Availability to work weekends or at least one day per week.

Responsibilities

• Welcome all customers promptly and courteously upon entering the store.
• Create loyal customers by representing and living the Fred Perry brand values, prioritising excellent service over transactional sales.
• Support managers, designers, and buyers by providing relevant customer feedback.
• Help ensure the shop floor and stockroom are well organised, fully stocked, and visually appealing.
• Adhere to health and safety procedures and contribute to loss prevention by following security protocols.
• Utilise your product knowledge to discover and address the needs of each customer.
• Understand the returns policy and use it as a tool to strengthen customer relationships.
• Foster a cheerful, cooperative, and positive team atmosphere.
• Deliver friendly and professional communication, both in person and on the telephone.
• Engage in ongoing learning about the company, products, and retail trends.

Skills

Excellent communication

Organisational skills

Positive brand attitude

Willingness to learn

Weekend availability

Job description

Fred Perry is seeking a Sales Assistant to join our retail team in Normandy. You will welcome customers, represent the brand values, and support store operations with a friendly, professional approach.

You will stay organized in a fast-paced environment, learn product knowledge, and engage with customers to build loyalty while contributing to a cheerful team atmosphere across the shop floor and stockroom. Weekend availability and a proactive mindset are essential as you engage with customers,