BIM Software Customer Success Manager - Hybrid (France)

Bluebeam, Inc.; Lyon; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

ALLPLAN is seeking a Customer Success Manager (F/M/D) in Lyon to nurture relationships with global architecture and engineering customers. You will onboard, drive product adoption, manage renewals, and pursue expansion opportunities while collaborating with Sales, Support and Product teams to ensure customer value and satisfaction.

The role requires 3+ years in customer-facing roles within the AEC/O space, deep BIM awareness, and strong English communication.

Qualifications

• 3+ years in customer-facing roles (CS, Sales, CS-support).
• AEC/O industry familiarity with BIM/design tools.
• Technical understanding of CAD/BIM workflows to map features to value.
• Strong communication and presentation skills with a consultative approach.
• Organized with forecasting and pipeline management experience.
• Ability to manage multiple accounts across regions/time zones.
• Experience with global customers and cross-functional teams.
• Fluent business English, written and spoken.

Responsibilities

• Own end-to-end customer lifecycle: onboarding, training, adoption, satisfaction tracking.
• Meet or exceed renewal, expansion and cross-sell quotas by identifying opportunities and negotiating renewals.
• Forecast pipeline for assigned accounts and report progress to team lead.
• Drive customer engagement and usage through tailored enablement plans.
• Troubleshoot issues with Support/Product and coordinate timely resolutions.
• Gather customer feedback and advocate for product improvements.

Skills

Relationship building

Forecasting

Presentation

English communication

Cross-functional collaboration

Tools

ALLPLAN

SDS2

SCIA

FRILO

Job description

ALLPLAN is seeking a Customer Success Manager (F/M/D) in Lyon to nurture relationships with global architecture and engineering customers. You will onboard, drive product adoption, manage renewals, and pursue expansion opportunities while collaborating with Sales, Support and Product teams to ensure customer value and satisfaction.

The role requires 3+ years in customer-facing roles within the AEC/O space, deep BIM awareness, and strong English communication.