Bilingual Member Experience Specialist (EN/FR)

Lucis (YC P25); Paris; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Relocation support

Paris hub

Job summary

Lucis, a Paris‑based health tech startup, is hiring its first dedicated Customer Care Team Specialist. You will own the member experience end‑to‑end, resolve inquiries via chat, email and phone, and work closely with our medical team to escalate when needed.

You are bilingual in English and French, with 1+ years in B2C customer care, and you thrive in a fast‑moving, startup environment. Relocation support is available for the right candidate in Paris.

Qualifications

• 1+ years in B2C customer care or related role.
• Fluent in English and French, written and spoken.
• Strong empathy and communication skills.

Responsibilities

• Handle member inquiries via chat, email and phone with warmth and accuracy.
• Escalate complex health questions to medical team when needed.
• Provide feedback to product and ops teams based on member issues.
• Contribute to building proactive care processes and Help Center updates.

Skills

Bilingual English/French

Customer care

Communication

Education

1+ years in B2C customer care or related

Tools

Intercom

AI tools

Job description

Lucis, a Paris‑based health tech startup, is hiring its first dedicated Customer Care Team Specialist. You will own the member experience end‑to‑end, resolve inquiries via chat, email and phone, and work closely with our medical team to escalate when needed.

You are bilingual in English and French, with 1+ years in B2C customer care, and you thrive in a fast‑moving, startup environment. Relocation support is available for the right candidate in Paris.