Customer Care Team Lead | Bilingual EN/FR | Build & Lead

Lucis (YC P25); Paris; Sur place; EUR 48 000 - 60 000; Plein temps

Résumé du poste

Lucis is building the OS for human longevity and seeks a Customer Care Team Lead to own the member experience end-to-end from Day One. You will stabilize metrics, deliver high-touch support, and scale a world-class team in Paris.

You will mentor peers, design proactive care initiatives, and feed insights back to product. A fast-moving startup with relocation support for the right candidates awaits you.

Qualifications

• 2+ years in high-volume B2C customer care or support.
• Mentor peers and readiness to step into a formal lead role.
• Fluent in English and French (written and spoken).
• Customer-centric with warmth and empathy.

Responsabilités

• Hand-on frontline support via chat and phone.
• Test internal OS and advocate for tool improvements.
• Design proactive care initiatives to maintain high member satisfaction.
• Build, mentor, and lead a growing support team; write SOPs and training guides.
• Convert daily interactions into insights that inform product roadmap.

Connaissances

Customer support

Mentoring

Bilingual English/French

Phone-first approach

Empathy & warmth

Formation

Experience in high-volume B2C customer care

Outils

AI tools

Description du poste

Lucis is building the OS for human longevity and seeks a Customer Care Team Lead to own the member experience end-to-end from Day One. You will stabilize metrics, deliver high-touch support, and scale a world-class team in Paris.

You will mentor peers, design proactive care initiatives, and feed insights back to product. A fast-moving startup with relocation support for the right candidates awaits you.