Bilingual IT Help Desk Technician (EN/FR)

Socomec Sas; Benfeld; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Socomec Sas in Benfeld, France seeks an IT Support Specialist to join their team. You'll be responsible for resolving IT incidents, ensuring service quality in a dynamic environment, and supporting internal users in both French and English.

The ideal candidate has at least 3 years of experience in IT support, a computer science degree, and proficiency in Windows 10/11. Join us and contribute to improving IT services while working with the latest technologies.

Qualifications

• Minimum 3 years of experience in IT support or helpdesk roles.
• Proficiency with Windows 10/11 environments.
• Strong writing skills in French and English (minimum B2 level).

Responsabilités

• Handle user requests via calls, tickets, and emails.
• Provide Level 1 and Level 2 support.
• Diagnose and resolve IT issues related to workstations and mobile devices.
• Maintain technical documentation and support procedures.
• Participate in continuous improvement projects.

Connaissances

IT support

Windows 10/11

Interpersonal skills

Technical writing

Bilingual (French and English)

Formation

Two- or three-year degree in computer science

Outils

Microsoft SCCM

Intune

Computer networking skills

Description du poste

Socomec Sas in Benfeld, France seeks an IT Support Specialist to join their team. You'll be responsible for resolving IT incidents, ensuring service quality in a dynamic environment, and supporting internal users in both French and English.

The ideal candidate has at least 3 years of experience in IT support, a computer science degree, and proficiency in Windows 10/11. Join us and contribute to improving IT services while working with the latest technologies.