Bilingual Technical Support Specialist - FR/EN, Salesforce

D-EDGE Hospitality Solutions; Paris; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

D-EDGE Hospitality Solutions is seeking a Technical Support professional for the France team. You will be the first point of contact, handling cases in Salesforce, providing prompt, professional assistance to clients, and guiding them through our suite of tools.

The role includes weekend rotations to ensure coverage for clients across the region. You will work with a close-knit team, leveraging your French and English language skills, Excel, and Salesforce CRM to deliver high-quality support and

Qualifications

• Native or fluent in French & English.
• Strong customer relationship mindset and excellent communication skills.
• Ability to multi-task and work well with others.
• Technical aptitude across common computer applications; calm under pressure.
• Experience with B2B technology companies or hotels; familiarity with Hospitality, GDS, or OTA.
• Proficiency with Excel, Salesforce CRM, Google Suite.

Responsabilités

• Create and take ownership of cases in Salesforce.
• Investigate and resolve customer and internal issues promptly.
• Provide professional, customised assistance on D-EDGE products.
• Increase client knowledge and autonomy in using products.
• Manage client complaints related to our tools and services.
• Resolve product issues by identifying causes and communicating solutions.
• Escalate unresolved cases to Level 2 when needed.
• Train, mentor and support junior colleagues.

Connaissances

French & English fluency

Customer relationship

Communication skills

Multi-tasking

Technical aptitude

B2B tech experience

Outils

Salesforce CRM

Excel

Google Suite

MS Word

Description du poste

D-EDGE Hospitality Solutions is seeking a Technical Support professional for the France team. You will be the first point of contact, handling cases in Salesforce, providing prompt, professional assistance to clients, and guiding them through our suite of tools.

The role includes weekend rotations to ensure coverage for clients across the region. You will work with a close-knit team, leveraging your French and English language skills, Excel, and Salesforce CRM to deliver high-quality support and