Bilingual Collections Specialist — Spanish

PCI Brand; Saint-Cloud; On-site; EUR 30,000 - 34,000; Full time

Benefits offered by this job

Annual Discretionary Bonus

Paid Time Off (PTO) & 8 Paid Holidays

401(k) Match – 100% of deferrals up to

Tuition Reimbursement & Student Loan

Job summary

PCI Brand in Minnesota is seeking a Spanish bilingual Collections Specialist to engage customers with overdue accounts and negotiate payment arrangements in a respectful, professional manner.

You will maintain detailed records, communicate by phone, email, and written correspondence, and collaborate with the team to monitor account status and escalate when necessary. In-office schedule Monday–Friday with weekend rotation.

Qualifications

• High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
• Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
• Confident phone presence and ability to manage high call volumes professionally and empathetically.

Responsibilities

• Engage with customers to discuss overdue accounts and explore repayments options.
• Negotiates and establishes payment arrangements that support customer needs and company policies.
• Maintains detailed and accurate records of all interactions and agreements.
• Communicates via phone, email, and written correspondence to support timely collections.
• Collaborate with the team to monitor account status and elevate when necessary.

Skills

Bilingual Spanish-English

Negotiation skills

Customer service

Phone handling

Education

High School diploma or GED

Job description

PCI Brand in Minnesota is seeking a Spanish bilingual Collections Specialist to engage customers with overdue accounts and negotiate payment arrangements in a respectful, professional manner.

You will maintain detailed records, communicate by phone, email, and written correspondence, and collaborate with the team to monitor account status and escalate when necessary. In-office schedule Monday–Friday with weekend rotation.