Collections Specialist (Spanish Bilingual)

PCI Brand; Saint-Cloud; Presencial; EUR 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Discretionary Bonus

Paid Time Off (PTO) & 8 Paid Holidays

401(k) Match – 100% of deferrals up to

Tuition Reimbursement & Student Loan

Descripción de la vacante

PCI Brand in Minnesota is seeking a Spanish bilingual Collections Specialist to engage customers with overdue accounts and negotiate payment arrangements in a respectful, professional manner.

You will maintain detailed records, communicate by phone, email, and written correspondence, and collaborate with the team to monitor account status and escalate when necessary. In-office schedule Monday–Friday with weekend rotation.

Formación

• High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
• Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
• Confident phone presence and ability to manage high call volumes professionally and empathetically.

Responsabilidades

• Engage with customers to discuss overdue accounts and explore repayments options.
• Negotiates and establishes payment arrangements that support customer needs and company policies.
• Maintains detailed and accurate records of all interactions and agreements.
• Communicates via phone, email, and written correspondence to support timely collections.
• Collaborate with the team to monitor account status and elevate when necessary.

Conocimientos

Bilingual Spanish-English

Negotiation skills

Customer service

Phone handling

Educación

High School diploma or GED

Descripción del empleo

Collections Specialist (Spanish Bilingual)

Job Category: Customer Service and Collections

Requisition Number: COLLE001518

Locations

Showing 1 location

• Pay or shift range: $22 USD to $25.50 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

SCHEDULE: Full-Time, Monday - Friday, 7:00am-4:00pm CST, every other Saturday 8a-5p CST with a flex day when working Saturday

COMPENSATION: Starting Pay $22 – $25.50 per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact, grow your career in a supportive, people-first environment? PCI is seeking a Spanish Bilingual Collections Specialist who is empathetic, solutions-orientated, and driven to help customers resolve payment concerns in a respectful and professional manner.

This is an exciting opportunity to work in a valued-based organization where you’ll build positive relationships, use your negation skills, and contribute to PCI’s success - all while growing a career and making a difference.

WHAT YOU’LL DO

• Engage with customers to discuss overdue accounts and explore repayments options.
• Negotiates and establishes payment arrangements that support customer needs and company policies.
• Maintains detailed and accurate records of all interactions and agreements.
• Communicates via phone, email, and written correspondence to support timely collections.
• Collaborate with the team to monitor account status and elevate when necessary.

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
• Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
• Confident phone presence and ability to manage high call volumes professionally and empathetically.

Nice to have but not Required!

• 1+ year of collections experience
• Prior experience in a call center setting.

LOCATION & WORK SETTING

• Schedule: Full-Time, Monday - Friday, 7:00am-4:00pm CST, every other Saturday 8:00aa – 5:00pm CST with a flex day when working Saturday
• Work Setting: In-Office

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $22 – $25.50 per hour
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency! Bilingual fluency in Spanish and English with Strong written and verbal communications skills.

PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.