Automotive Technical Support Specialist

MSX International; Colombes; Hybrid; EUR 42,000 - 52,000; Full time

Benefits offered by this job

CDI (ETAM status)

36 hours/week

Paid annual leave 6 weeks

Health and disability insurance

Meal card

Works Council perks

Job summary

MSX International in Colombes, Île-de-France, is seeking an automotive technician to join our technical hotline team. You will provide remote diagnostics and support to the dealer network for a major automotive manufacturer, guiding technicians through procedures and troubleshooting.

The role offers a permanent CDI contract with ETAM status, a 36-hour hybrid weekly schedule, six weeks of paid leave, health and disability insurance, meal card and CSE perks.

Qualifications

• Solid background as an automotive technician with experience in troubleshooting and diagnostics.
• Ability to read wiring diagrams and use diagnostic tools.
• Good communication skills and teamwork are essential.
• English technical proficiency is a plus.

Responsibilities

• Provide remote diagnostic support to dealership technicians.
• Manage high-priority cases and drive swift resolutions.
• Collaborate with manufacturers and relay field data for quality improvements.
• Troubleshoot system incidents related to diagnostic tools.
• Occasionally conduct on-site dealership visits for specialized cases.

Skills

Automotive diagnostics

Troubleshooting

Communication

Technical English

Tools

Diagnostic tools

Wiring diagrams

Job description

Company Description

MSX International supports leading automotive brands worldwide, helping improve business performance, customer satisfaction, and network operations across more than 80 countries.

Job Description

Ready to take your hands-on workshop experience to the next level? Join our technical hotline team and provide remote support to the dealer network of a major automotive manufacturer.

What You’ll Do

• Technical Support & Diagnostics: Guide and advise dealership technicians through complex diagnostic procedures using official manufacturer documentation.
• High-Priority Case Management: Track critical technical cases and vehicle-off-road issues to ensure swift resolution.
• Quality & Manufacturer Liaison: Gather and escape field data to help the manufacturer continuously improve product quality.
• System Incident Resolution: Troubleshoot and resolve technical issues related to diagnostic tools.
• Field Engagement: Participate in technical meetings and occasionally conduct on-site dealership visits for specialized cases.

Qualifications

What We’re Looking For

• Proven Experience: Solid background as an automotive technician (mechanical/electrical) with a strong track record in troubleshooting and diagnostics.
• Technical Know-How:
  • Deep understanding of automotive mechanics and vehicle electronics.
  • Ability to read wiring diagrams and master diagnostic tools.
  • Comfortable navigating technical documentation.
  • Working knowledge or proficiency in technical English is a plus.
• Soft Skills:
  • Great team player with strong communication skills.
  • Good teaching skills and active listener.
  • Curious, eager to learn, and highly dedicated.

Additional Information

What We Offer

• Permanent contract (CDI) - ETAM status
• 36 hours/week with a hybrid work policy
• 6 weeks of paid annual leave
• Health and disability insurance
• Meal card & Works Council (CSE) perks

Availability: Immediate start or expected start date in mid-November.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.