Field Coach: Automotive Aftersales Digital Change Leader

MSX International; Paris; Sur place; EUR 50 000 - 75 000; Plein temps

Résumé du poste

MSX International seeks a Field Coach & Change Management Consultant to support the rollout of the Digital Job Card Programme across the dealer network in the automotive trucks segment.

You will work with dealership teams to implement new digital processes, drive user adoption, and improve customer service across aftersales operations while maximizing efficiency and business performance. Regular travel and stakeholder engagement are essential to success.

Qualifications

• Experience in automotive aftersales is essential.
• Strong coaching, training and presentation skills.
• Proven ability to manage change and influence stakeholders.

Responsabilités

• Present and demonstrate the Digital Job Card solution to dealership management and aftersales teams.
• Deliver engaging training sessions and workshops for service advisors and workshop teams.
• Support dealerships throughout their change journey, helping adopt new processes.
• Provide on-site operational coaching and hands-on support during implementation.
• Identify, document, and report issues and opportunities for continuous improvement.
• Collaborate with central project team to ensure a consistent rollout approach.
• Track progress and share best practices to drive long-term adoption.

Connaissances

Coaching

Training delivery

Stakeholder management

Communication

Travel readiness

Outils

Dealer Management Systems

Description du poste

Field Coach and Change Management Consultant - Automotive Trucks

• Full-time
• Workplace Type: Field Based

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

Are you passionate about aftersales operations, dealership performance, and helping teams embrace digital transformation? Do you thrive in the field, working directly with dealership teams to drive change and improve customer service processes?

We are looking for a Field Coach & Change Management Consultant to support the rollout of the Digital Job Card Programme across the dealer network.

As a trusted advisor and coach, you will work closely with dealership teams to ensure the successful implementation and adoption of the Digital Job Card solution. Your focus will be on helping aftersales departments integrate new digital processes into their daily operations while maximizing user engagement, efficiency, and business performance.

Key Responsibilities

✅ Present and demonstrate the Digital Job Card solution to dealership management and aftersales teams.

✅ Deliver engaging training sessions and workshops for service advisors, workshop teams, and key stakeholders.

✅ Support dealerships throughout their change journey, helping them adopt new processes and ways of working.

✅ Provide on-site operational coaching and hands-on support during implementation.

✅ Identify, document, and report issues, incidents, and opportunities for continuous improvement.

✅ Collaborate with the central project team and other programme stakeholders to ensure a consistent rollout approach.

✅ Track progress, share best practices, and help drive long-term user adoption.

• Experience within the automotive aftersales environment.
• Strong coaching, training, and presentation skills.
• Proven ability to manage change and influence stakeholders at all levels.
• Excellent communication and relationship-building skills.
• A proactive, solution-oriented mindset.
• Comfortable traveling regularly and working directly with dealership teams.
• Experience with digital transformation projects, dealer management systems, or workshop processes is a strong advantage.

This is an exciting opportunity to be at the forefront of digital transformation within the automotive industry. You will play a key role in helping dealerships modernize their operations, improve efficiency, and enhance the overall customer experience.

If you are a natural coach, change champion, and automotive professional who enjoys making a real impact in the field, we'd love to hear from you.

Apply today and help drive the future of aftersales operations.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

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