Associate Director, CRM Process Optimization & Digital Ops

Johnson & Johnson Co.; Issy-les-Moulineaux; On-site; EUR 120,000 - 180,000; Full time

Job summary

Johnson & Johnson is seeking an Associate Director for Process Optimization & Digital Operations to coordinate CRM-driven operational excellence across multiple regions. The role focuses on optimizing processes, administering CRM tools, and enabling governance and audit readiness.

You will lead super-user forums, coordinate vendor activities, and translate strategy into practical operating routines, documentation, and communications.

Qualifications

• Bachelor's degree in life sciences, quality, technology, data, engineering or related field is required.
• Experience in regulated environments (pharma/medical devices) and process improvement is preferred.
• Strong organizational, facilitation and documentation skills.

Responsibilities

• Map current-state processes and identify inefficiencies to drive improvements.
• Coordinate administration of CRM tools and support release readiness and communications.
• Facilitate super-user forums, gather feedback, and enable user communities.
• Act as day-to-day CRM contact for vendors, contractors, and service providers.
• Coordinate evidence collection for audits and inspections and support readiness materials.
• Manage governance calendars, escalation logs, and taxonomy content for CRM portals.
• Compile operational metrics and reporting for leadership review.

Skills

Process optimization

Digital operations

Vendor coordination

CRM governance

Audit readiness

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Collaboration platforms

Reporting tools

Ticketing tools

Job description

Johnson & Johnson is seeking an Associate Director for Process Optimization & Digital Operations to coordinate CRM-driven operational excellence across multiple regions. The role focuses on optimizing processes, administering CRM tools, and enabling governance and audit readiness.

You will lead super-user forums, coordinate vendor activities, and translate strategy into practical operating routines, documentation, and communications.