Assistant Store Manager

Clarks; Serris; On-site; EUR 28,000 - 30,000; Full time

Job summary

Clarks is seeking a Team Leader / Assistant Manager for the Val d'Europe store (Paris area) to support the Store Manager in all store operations and lead the sales team to achieve commercial objectives.

The role includes deputising in the manager's absence, coaching the team, and driving customer experience while maintaining store standards and visual merchandising excellence.

Qualifications

• Extensive retail experience including a management role.
• Strong coaching skills.
• Clear, effective communication to individuals and teams.
• Ability to inspire and energize a store team to achieve targets.
• Experience supporting people processes and team development.
• Proven track record delivering and exceeding sales targets.
• Organised and proactive in completing tasks without supervision.
• Solid commercial acumen and knowledge of Visual Merchandising.

Responsibilities

• Demonstrate excellent selling behaviours, role model for the sales team to deliver personal KPIs.
• Support the Store Manager to coach and develop the team to meet targets and KPIs.
• Oversee the sales floor with strong Floor Control to maintain a great shopping environment.
• Use CSAT insights to identify actions improving customer experience and operations.
• Support delivery of store operations and Visual Merchandising to meet standards.
• Upskill in product knowledge to drive sales through team training.
• Organise and prioritise tasks to meet business needs while protecting sales/service.
• Provide regular feedback to motivate and improve performance.
• Assist Store Manager in people issues to avoid escalation.
• Build capability to manage store in the absence of the Store Manager.

Skills

Retail management

Coaching

Communication

Team motivation

People development

Sales targets

Organization

Commercial awareness

IT systems

Visual Merchandising

Job description

Val d'Europe - Paris Full Price

Team Leader / Assistant Manager Job Overview

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved

Val d'Europe - Paris Full Price

Team Leader / Assistant Manager Job Overview

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved

Deputising Store Manager absence when required.

Dimensions

Financial: Store KPIs
People: indirectly lead the store team members
Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs

Responsibilities

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Qualifications

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job.

Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Minimum salary: 28,000

Maximum salary: 30,000