Assistant Store Manager

Clarks; Paris; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Clarks in Paris is seeking a Store Supervisor to support the Store Manager, lead the sales team, and ensure commercial objectives are achieved. Deputising Store Manager when required.

You will demonstrate strong selling behaviours, coach and develop the team, and oversee store operations and Visual Merchandising to deliver an outstanding shopping experience.

Qualifications

• Retail management experience leading a team.
• Strong coaching skills.
• Effective communicator who provides clarity to individuals or team on what is required of them and why.
• Inspires and motivates a store team through pride, passion and energy to create a positive working environment.
• Experience delivering and exceeding sales targets.
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
• IT proficiency with the ability to use a range of systems to manage in store activity.
• Good knowledge of and experience in Visual Merchandising.

Responsabilités

• Demonstrate excellent selling behaviours and be a role model to the sales team to consistently deliver personal KPIs.
• Support Store Manager to engage, coach and develop the team to deliver sales targets and KPIs.
• Oversee the sales floor, maintaining store standards and customer experience.
• Review CSAT insights to identify actions to improve customer experience and store operations.
• Support in delivering store operations and Visual Merchandising standards.
• Upskill knowledge of products to drive sales.
• Organise and prioritise tasks to meet business needs while protecting sales and service.
• Provide regular feedback to motivate and engage the team.
• Support Store Manager with people issues to avoid escalation.
• Build capability to manage store in the Store Manager’s absence.

Connaissances

Retail leadership

Coaching

Communication

Sales targets

Description du poste

Job Overview

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved

Deputising Store Manager absence when required.

The Role

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

About You

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.