Artist Success Liaison Intern — Outreach & Onboarding

Singulart; Paris; On-site; EUR 10,000 - 17,000; Full time

Job summary

Singulart is seeking an Artist Liaison Intern to be on the front line of artist relations. You will proactively contact artists by phone and email, build trusted relationships and help them maximize value from the platform.

Working with the Artist Success & Liaison teams, you’ll support onboarding, retention initiatives and collaborate with Product, Tech and Sales to resolve artist needs while staying organized across multiple conversations.

Qualifications

• Native or bilingual proficiency in English; knowledge of an additional language (e.g., French, German, Spanish or Italian) is a plus.
• Previous experience in a field with direct customer contact.
• Excellent written and spoken communication skills.

Responsibilities

• Proactively contact artists by phone and email, including a high volume of outbound calls.
• Build trusted relationships by understanding each artist’s situation, expectations and objectives.
• Communicate Singulart’s value clearly and adapt your approach to each conversation.
• Manage follow-ups autonomously and ensure agreed actions are completed.
• Keep accurate records of artist interactions in our internal tools.
• Stay organized while managing multiple conversations and priorities.
• Provide clear, empathetic and solution-oriented guidance to artists.
• Support artists during onboarding and help them navigate Singulart’s tools and services.
• Assist with retention initiatives, including conversations with artists considering cancellation or experiencing payment issues.
• Spot recurring issues, friction points and improvement opportunities.
• Share relevant insights with the Artist Success, Product and Sales teams.
• Help improve internal documentation, call workflows and artist communications.
• Contribute to team initiatives such as webinars and artist engagement campaigns.

Skills

English proficiency (native/bilingual)

Outbound calling

Relationship building

Communication skills

Organizational skills

Problem-solving

Sales mindset

Cross-team collaboration

Education

None

Tools

CRM tools

Ticketing systems

Job description

Singulart is seeking an Artist Liaison Intern to be on the front line of artist relations. You will proactively contact artists by phone and email, build trusted relationships and help them maximize value from the platform.

Working with the Artist Success & Liaison teams, you’ll support onboarding, retention initiatives and collaborate with Product, Tech and Sales to resolve artist needs while staying organized across multiple conversations.