German-Speaking Artist Success Liaison

Singulart; Paris; On-site; EUR 45,000 - 70,000; Full time

Job summary

Singulart seeks an Artist Liaison to manage artist relationships from onboarding to ongoing engagement, ensuring artists receive maximum value from the platform. You will guide conversations, resolve issues and contribute to revenue growth through proactive outreach and retention initiatives.

In this role you will contact artists by phone, email and messages, build trust, coordinate with Product, Tech, Sales and Marketing, and maintain records in HubSpot to support reporting and follow-ups.

Qualifications

• Two years of experience in a customer-facing role such as account management, customer success, sales or support.

Responsibilities

• Proactively contact artists by phone, email and messages, including a high volume of outbound calls.
• Build trusted relationships by understanding each artist’s situation, expectations and objectives.
• Communicate Singulart’s value clearly, handle objections and adapt your approach to each conversation.
• Re-engage inactive artists and support targeted win-back campaigns.
• Manage artist relationships throughout onboarding, profile optimization, first-sale support and ongoing performance reviews.
• Take ownership of follow-ups and ensure agreed actions are completed.
• Maintain accurate records in HubSpot and internal tools to support reporting and coordinated follow-up.
• Stay organized while managing multiple conversations, priorities and deadlines.
• Provide clear, empathetic and solution-oriented guidance to artists.
• Help artists navigate Singulart’s tools and services, with guidance tailored to their needs and subscription.
• Lead retention conversations with artists considering cancellation or experiencing payment issues.
• Resolve artist inquiries through our ticketing tools and coordinate with internal teams on technical or complex issues.
• Contribute to retention targets and use performance data to identify opportunities to reduce churn.
• Identify recurring issues, friction points and opportunities to improve the artist journey.
• Share artist feedback and market insights with Artist Success, Product, Tech, Sales and Marketing.
• Turn insights from artist conversations into practical recommendations for product, communication and service improvements.
• Create and contribute to initiatives that improve the artist experience, strengthen engagement and address key pain points.
• Help develop and deliver retention and engagement programs, including VIP outreach, webinars and targeted campaigns.
• Improve internal documentation, playbooks and knowledge-base resources.
• Share best practices and support junior liaisons or interns when needed.
• Participate in weekly strategy meetings, KPI reviews and cross-functional projects.

Job description

Singulart seeks an Artist Liaison to manage artist relationships from onboarding to ongoing engagement, ensuring artists receive maximum value from the platform. You will guide conversations, resolve issues and contribute to revenue growth through proactive outreach and retention initiatives.

In this role you will contact artists by phone, email and messages, build trust, coordinate with Product, Tech, Sales and Marketing, and maintain records in HubSpot to support reporting and follow-ups.