Architect

Fujitsu; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Fujitsu in Paris seeks a Senior ServiceNow Architect to define robust, scalable solutions aligned with best practices and governance. You will lead design workshops, translate business requirements into platform solutions, and validate designs and data models to ensure secure, scalable outcomes.

The role emphasizes customer-facing advisory work, stakeholder management, and collaboration with delivery teams to manage risks, technical debt and roadmaps effectively.

Qualifications

• 7+ years of ServiceNow architecture experience.
• Strong knowledge of ITSM, CMDB, CSDM and Service Catalog.
• Experience with REST APIs, MID Server, SSO, security and platform governance.
• Ability to produce clear design documents and architecture recommendations.
• Strong customer-facing and stakeholder management skills.

Responsabilités

• Define ServiceNow solution design and technical architecture.
• Lead design workshops and advise customers on best practices.
• Translate business requirements into scalable platform solutions.
• Validate technical designs, integration patterns and data models.
• Provide governance on CMDB, CSDM, security, roles and platform standards.
• Support estimates, roadmap definition and delivery planning.
• Guide technical teams and review critical implementation decisions.
• Identify risks, technical debt and improvement opportunities.

Connaissances

ITSM

CMDB

CSDM

Service Catalog

Integrations

REST APIs

MID Server

SSO

Security

Platform governance

Stakeholder management

French/English

Formation

CSA Certification

CIS Certification

CAD Certification

CIS ITSM Certification

CIS CSM Certification

CIS HRSD Certification

CIS FSM Certification

CTA Certification

Description du poste

Solution Design, Governance and Platform Architecture

Role Summary

The ServiceNow Architect is responsible for defining robust, scalable and maintainable ServiceNow solutions. The role provides architectural guidance, validates design choices, supports customer workshops, and ensures alignment with ServiceNow best practices, platform governance and business objectives.

Key Responsibilities

• Define ServiceNow solution design and technical architecture.
• Lead design workshops and advise customers on best practices.
• Translate business requirements into scalable platform solutions.
• Validate technical designs, integration patterns and data models.
• Provide governance on CMDB, CSDM, security, roles and platform standards.
• Support estimates, roadmap definition and delivery planning.
• Guide technical teams and review critical implementation decisions.
• Identify risks, technical debt and improvement opportunities.

Required Skills

• 7+ years of ServiceNow experience, including architecture responsibilities.
• Strong knowledge of ITSM, CMDB, CSDM, Service Catalog and integrations.
• Experience with REST APIs, MID Server, SSO, security and platform governance.
• Ability to produce clear design documents and architecture recommendations.
• Strong customer-facing, advisory and stakeholder management skills.
• French AND English business fluency!

Certifications

• Required: CSA and at least one CIS certification.
• Preferred: CAD, CIS ITSM, CIS CSM, CIS HRSD, CIS FSM or CTA pathway certifications.

Key Objective

Ensure that ServiceNow solutions are correctly designed, scalable, secure and aligned with customer needs, while enabling delivery teams to implement them efficiently and consistently.