- Gather, analyze, and challenge user and business requirements
- Assess functional enhancements and propose suitable application solutions
- Write high-level and detailed functional specifications
- Contribute to solution selection and support their integration
- Configure and customize applications
- Perform unit testing and participate in validation phases
- Prepare production releases and the associated documentation
- Participate in enhancement, migration, and new tool integration projects
- Ensure the operational stability of applications
- Analyze and resolve functional and application-related incidents
- Implement workarounds and monitor their resolution
- Support users and respond to assistance requests
- Maintain and enhance operational and maintenance documentation
- Participate in user training during deployments
- Ensure service quality and contribute to the continuous improvement of the information systems environment
Requirements
- At least 3 to 5 years of experience in application management, business analysis, business process support, or application consulting
- Business analysis and requirements gathering
- Business application management and maintenance
- Writing functional specifications
- Application solution configuration and integration
- Functional testing and deployment support
- Incident management and user support
- Enterprise information systems environment
- Project methodologies and cross-functional collaboration
- Strong attention to detail and organizational skills
- Analytical and synthesis skills
- Excellent interpersonal skills
- Service-oriented and user-focused approach
- Proactive and solution-oriented mindset
- Energy and autonomy
- Ability to work in a project environment with a variety of stakeholders
Core Competencies
Demonstrates expertise in application management, business analysis, and functional specification writing, with a strong focus on user support and incident management. Proven ability to configure applications, support integration projects, and ensure operational stability in enterprise information systems.
Highest-signal resume keywords
- Application Management
- Business Analysis
- Functional Specification Writing
- Incident Management
- User Support
ATS Optimization Keywords
Hard Skills
- Requirements Gathering
- Application Configuration
- Functional Testing
- Deployment Support
- Documentation Preparation
Soft Skills
- Attention to Detail
- Organizational Skills
- Interpersonal Skills
- Proactive Mindset
- Solution-Oriented Approach
Industry Keywords
- Enterprise Information Systems
- Project Methodologies
- Cross-Functional Collaboration
- Operational Stability
- Continuous Improvement