Application Engineer

Jobtailor; Vaulx-Milieu; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Jobtailor seeks an experienced Technical Support Engineer to assist customers in refrigeration and cooling technologies, from pre-sales to post-sales support. You will apply deep technical expertise, analyze requirements, and propose robust solutions while interfacing with R&D and cross-functional teams.

The role focuses on maintaining strong customer relationships in an international market, delivering technical seminars, and supporting sales through trade shows and customer visits.

Qualifications

• Higher technical education in refrigeration and cooling technologies.
• Significant experience in a B2B industrial environment.
• Proven ability to develop and maintain high-level customer relationships.
• Fluent in German and English.
• Ability to thrive in an international and multicultural environment.
• Excellent communication, listening, and presentation skills.

Responsabilités

• Support Product Engineering projects with refrigeration and cooling expertise.
• Provide technical support to customers before, during, and after sales.
• Analyze requirements and recommend suitable solutions.
• Act as interface between customers and R&D.
• Deliver technical seminars, trainings, and presentations.
• Maintain customer satisfaction through cross-functional collaboration.
• Represent the company at trade shows and industry events.
• Develop and maintain customer and partner relationships.

Connaissances

Engineering Degree

Technical Support

Customer Relationship Management

German and English fluency

B2B Industrial Experience

Formation

Engineering degree or equivalent

Description du poste

• Support Product Engineering projects by leveraging technical expertise and ensuring the best application of Tecumseh products for customers
• Provide technical support to customers before, during, and after the sales process
• Analyze technical requirements and recommend suitable solutions
• Support sales teams during customer visits, trade shows, and strategic meetings
• Respond to technical inquiries and manage customer complaints requiring advanced technical expertise
• Conduct tests, analyses, and technical evaluations
• Prepare technical reports and customer documentation
• Act as the interface between customers and the R&D department
• Participate in analysis of field-reported quality issues
• Monitor customer feedback and contribute to continuous improvement of products and services
• Collaborate with quality, sales, and technical teams to maintain customer satisfaction
• Develop and maintain customer and partner relationships
• Deliver technical seminars, training sessions, and customer presentations
• Contribute to new business opportunities and prospecting activities
• Represent the company at trade shows, industry events, and professional meetings
• Maintain market awareness of industry trends and customer needs

Requirements

• Higher technical education (Engineering degree or equivalent), preferably with a specialization in refrigeration and cooling technologies
• Significant experience in a B2B industrial environment
• Proven ability to develop and maintain high-level customer relationships
• Strong technical mindset combined with a commercial and field-oriented approach
• Fluent in German and English
• Good knowledge of the German market, its industrial players, and business culture
• Ability to thrive in an international and multicultural environment
• Excellent communication, listening, and presentation skills

Core Competencies

Demonstrates expertise in technical support and customer relationship management within the B2B industrial sector, particularly in refrigeration and cooling technologies. Proficient in delivering technical presentations and collaborating with cross-functional teams to enhance product quality and customer satisfaction.

Highest-signal resume keywords

• Engineering Degree
• Technical Support
• Customer Relationship Management
• Fluent in German and English
• B2B Industrial Experience

Hard Skills

• Technical Analysis
• Technical Reporting
• Problem Solving
• Product Evaluation
• Customer Documentation

Soft Skills

• Excellent Communication
• Listening Skills
• Presentation Skills
• Collaboration
• Customer Focus

Industry Keywords

• Refrigeration Technologies
• Cooling Technologies
• Market Awareness
• Quality Improvement
• Trade Shows