APAC Customer Engineer: Drive AI-Driven Adoption & Value

Aircall; Paris; Sur place; AUD 120 000 - 160 000; Plein temps

Résumé du poste

Aircall is seeking a Customer Engineer to act as the technical driver of customer success in Australia. You will own onboarding, activation, and technical adoption to deliver measurable value from Aircall’s platform.

With 4–8+ years in a customer-facing technical role, you’ll guide integrations, drive adoption of AI features, and partner with AMs and Support to ensure renewals and expansions through data-driven value demonstrations.

Qualifications

• Deep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments.
• Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.

Responsabilités

• Own Customer Activation – lead the technical onboarding for new customers, configuring integrations and guiding first value.
• Drive Adoption and Growth – monitor usage, identify adoption opportunities, and deepen engagement with AI features.
• Manage Renewals and Value Realization – support renewals with a technical lens and ROI metrics.
• Lead Add-On Activations – oversee setup for new modules and ensure value from day one.
• Proactively Monitor and Support Portfolio – review health signals and usage trends weekly.
• Manage Customer Escalations – coordinate cross-functional teams for fast resolutions.
• Collaborate Across the Business – partner with AMs, Support, and Solutions Engineers.

Connaissances

SaaS architectures

APIs & webhooks

CRM analytics

Customer empathy

Project management

Commercial awareness

Cross-functional collaboration

Outils

APIs & integrations

Description du poste

Aircall is seeking a Customer Engineer to act as the technical driver of customer success in Australia. You will own onboarding, activation, and technical adoption to deliver measurable value from Aircall’s platform.

With 4–8+ years in a customer-facing technical role, you’ll guide integrations, drive adoption of AI features, and partner with AMs and Support to ensure renewals and expansions through data-driven value demonstrations.