Customer Engineer - AI-Driven Onboarding & Integrations

Aircall; Paris; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Aircall in Paris is seeking a Customer Engineer to solve technical challenges directly with customers, leading onboarding, integrations, and adoption of Aircall's platform. You will collaborate with Account Managers, Solutions Engineers, Product, and Support to translate technical concepts into practical business outcomes, ensuring successful deployments for mid-market and enterprise customers.

Fluency in English, French and Spanish is required, and you’ll thrive in a fast-moving, collaborative

Qualifications

• 3+ years in a customer-facing technical role.
• Experience implementing SaaS solutions for mid-market/enterprise.
• Strong understanding of APIs, integrations, and webhooks.
• Experience with CRM platforms and business apps.
• Excellent troubleshooting and communication skills.
• Fluency in English, French and Spanish.

Responsabilités

• Lead the technical onboarding and implementation for new customers.
• Configure integrations and connect Aircall with existing tech stacks.
• Drive product adoption with technical guidance and best practices.
• Support adoption of new features including Aircall's AI products.
• Monitor customer health and identify opportunities to improve adoption.
• Collaborate with Account Managers on renewals and expansions.
• Coordinate complex technical issues with Product, Engineering, Support.
• Improve customer experience by cross-functional feedback.

Connaissances

Customer-facing technical roles

Troubleshooting skills

Multi-language communication

Project management

Outils

APIs & Webhooks

CRM platforms

Description du poste

Aircall in Paris is seeking a Customer Engineer to solve technical challenges directly with customers, leading onboarding, integrations, and adoption of Aircall's platform. You will collaborate with Account Managers, Solutions Engineers, Product, and Support to translate technical concepts into practical business outcomes, ensuring successful deployments for mid-market and enterprise customers.

Fluency in English, French and Spanish is required, and you’ll thrive in a fast-moving, collaborative