Customer Engineer: Onboarding & Adoption Specialist

Aircall; Paris; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Aircall is hiring a Customer Engineer in Paris to lead technical onboarding and integration projects, translating complex concepts into practical outcomes for customers. You will collaborate with Account Executives, Solutions Engineers, Product, and Support to ensure successful adoption and expansion across a portfolio of customers.

The role focuses on implementing SaaS solutions, driving adoption of AI features, and maintaining proactive customer relationships to maximize value and renewal

Qualifications

• 3+ years in a customer-facing technical role.
• Experience implementing SaaS solutions for mid-market or enterprise customers.
• Strong understanding of APIs, integrations, webhooks, cloud applications, and SaaS environments.
• Experience working with CRM platforms and business applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
• Good project management skills and the ability to manage multiple customer implementations simultaneously.
• A customer-first mindset with a proactive approach to solving problems.
• Fluency in English, French and Spanish is a must.

Responsabilités

• Lead the technical onboarding and implementation of new customers, ensuring a smooth and successful go-live.
• Configure integrations and help customers connect Aircall with their existing tech stack.
• Drive product adoption by providing technical guidance and best practice recommendations to help customers maximize the value of the product.
• Support customers in adopting new features, including Aircall's AI products and advanced capabilities.
• Monitor customer health and proactively identify opportunities to improve adoption and engagement.
• Partner with Account Managers during renewals and expansion opportunities by providing technical expertise and product usage insights.
• Coordinate complex technical issues with Product, Engineering, and Support teams when needed.
• Work cross-functionally to improve customer experience and provide feedback that helps shape future product improvements

Connaissances

APIs & integrations

CRM platforms

Troubleshooting

Project management

Communication skills

Multilingual: EN/FR/ES

Outils

SaaS platforms

Description du poste

Aircall is hiring a Customer Engineer in Paris to lead technical onboarding and integration projects, translating complex concepts into practical outcomes for customers. You will collaborate with Account Executives, Solutions Engineers, Product, and Support to ensure successful adoption and expansion across a portfolio of customers.

The role focuses on implementing SaaS solutions, driving adoption of AI features, and maintaining proactive customer relationships to maximize value and renewal