AI-Driven SaaS Customer Care Specialist (Paris)

Tryriot; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Healthy-financial company

Strong vision and high ambitions

Canal Saint Martin office in Paris

Résumé du poste

Tryriot, a product-focused cybersecurity awareness platform, is seeking a Customer Care professional to join our Customer Operations team in Paris. You will own complex tickets, diagnose technical issues, translate them into clear client guidance, and contribute to AI-driven automations while updating our knowledge base.

You’ll work with tools like Intercom, Linear, Hubspot and Notion, collaborating across engineering and product to improve customer experience.

Qualifications

• 2+ years of experience in support / tech support / CX, ideally in SaaS / tech.
• You’re highly comfortable with tech: you pick up new tools quickly, can configure automations and set up integrations autonomously, and actively use AI in your day‑to‑day.
• You have a continuous improvement mindset: you are autonomous and results‑driven.
• You have professional English and fluent French (written and spoken).
• You have experience with Intercom / Fin or a similar AI support agent.
• You’re familiar with automation tools (n8n, Zapier), and the other tools you’ll use day‑to‑day: Linear, Hubspot, Notion.
• You have experience writing and maintaining a knowledge base or Help Center.
• You have strong customer empathy: you anticipate clients’ needs and turn every interaction into an opportunity to build trust.
• You don’t need to be an expert in cybersecurity, but you’re motivated by the mission.

Responsabilités

• Handle complex tickets via Fin/Intercom (email + chat): around 75‑80 requests handled per week.
• Diagnose and resolve technical issues (configuration, integrations, connectivity, data/reporting), and reproduce bugs when needed.
• Simplify: translate technical topics into clear, understandable language for the client.
• Document reproduction steps and escalate to engineering with the necessary context (via Linear); track bugs and workarounds through to resolution while keeping the client regularly updated.
• Surface product feedback coming from tickets (via Linear) to contribute to product evolution.
• Spot recurring cases and turn them into Fin automations (content, guidance, answers), test their effectiveness, verify improvement, and adjust.
• Keep the internal knowledge base and Help Center up to date, in line with weekly product releases.
• Produce Help Center articles to help customers become more self‑sufficient.
• Contribute to the continuous improvement of the support team (automation, AI).

Connaissances

Fluent French

Professional English

Intercom / Fin AI support experience

Automation tools (n8n, Zapier)

Knowledge base / Help Center write-up

Customer empathy

Outils

Linear

Hubspot

Notion

Description du poste

Tryriot, a product-focused cybersecurity awareness platform, is seeking a Customer Care professional to join our Customer Operations team in Paris. You will own complex tickets, diagnose technical issues, translate them into clear client guidance, and contribute to AI-driven automations while updating our knowledge base.

You’ll work with tools like Intercom, Linear, Hubspot and Notion, collaborating across engineering and product to improve customer experience.