Cybersecurity Customer Care Specialist

Riot; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Riot in Paris is building a product-first cybersecurity awareness platform that delivers 4-minute chat courses and simulates phishing to train employees in a safe, scalable way.

As a Customer Care team member, you'll own the most complex, technical requests, resolve them quickly, and help automate recurring queries with AI to support our rapid growth.

You will collaborate with Client Operations to ensure high-quality support and delightful user experiences across diverse teams worldwide.

Description du poste

Riot in Paris is building a product-first cybersecurity awareness platform that delivers 4-minute chat courses and simulates phishing to train employees in a safe, scalable way.

As a Customer Care team member, you'll own the most complex, technical requests, resolve them quickly, and help automate recurring queries with AI to support our rapid growth.

You will collaborate with Client Operations to ensure high-quality support and delightful user experiences across diverse teams worldwide.