AI-Powered European Customer Care Specialist

Spiko; Paris; Hybride; EUR 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Health insurance

Modern tech equipment

Central Paris office

Monthly perk budget

Transport stipend

Referral bonus

Team events

Résumé du poste

Spiko is seeking a Customer Care Specialist in Paris to own end-to-end client care across Europe. You will handle inquiries from individuals, corporates, and institutional investors with speed, clarity, and care, leveraging AI to deliver scalable support.

The role emphasizes high-quality interactions, rapid issue resolution, and collaboration with Product, Engineering, and Ops to reduce ticket volume. You will be part of a hybrid setup with a central Paris office, offering health insurance, a

Qualifications

• 1–2 years in a support, or customer care role, ideally in a startup, fintech, or SaaS environment.
• Excellent written and verbal communicator, comfortable handling multiple conversations simultaneously and able to explain complex topics simply and clearly
• Comfortable supporting clients across multiple European jurisdictions.
• Highly empathetic and service-oriented. You take pride in turning a frustrated client into a happy one.
• Proactive, reliable, and able to take ownership of the client experience while seeking feedback to improve quickly
• Excited about using AI to automate and scale support.

Responsabilités

• Respond to and manage inbound support requests across channels for individual, corporate, and institutional investors across several European markets.
• Resolve client issues efficiently while maintaining timely follow-up to build trust and long-term satisfaction.
• Design, train, and improve AI-powered support workflows to handle high-volume, low-complexity requests.
• Triage and prioritize requests, ensuring critical issues are escalated and resolved promptly.
• Collaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates).
• Rely on automated health scores and triggers to flag at-risk or growth accounts at scale.

Connaissances

Customer support

Excellent communication

Empathy

Ownership

AI in support

Outils

Intercom

Zendesk

Description du poste

Spiko is seeking a Customer Care Specialist in Paris to own end-to-end client care across Europe. You will handle inquiries from individuals, corporates, and institutional investors with speed, clarity, and care, leveraging AI to deliver scalable support.

The role emphasizes high-quality interactions, rapid issue resolution, and collaboration with Product, Engineering, and Ops to reduce ticket volume. You will be part of a hybrid setup with a central Paris office, offering health insurance, a