AI-Driven Customer Care Specialist

Spiko; Paris; Hybride; EUR 40 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Hybrid work

Health insurance

Latest laptops

Office in central Paris

Transport support

Referral bonus

Biannual offsites

Résumé du poste

Spiko in Paris is seeking a Customer Care Specialist to own end-to-end client care across Europe. You will respond to inquiries, resolve issues, and collaborate on AI-powered support workflows. Hybrid role with a strong emphasis on speed, clarity, and care.

Requirements include 1–2 years in support, experience with Intercom or Zendesk, fluency in French and English, and a customer-centric mindset. You will help scale our onboarding and satisfaction across multiple jurisdictions.

Qualifications

• 1–2 years in a support or customer care role, preferably in a startup, fintech, or SaaS environment.
• Experience with support tools (Intercom, Zendesk, or similar) is a must.
• Excellent written and verbal communicator, comfortable handling multiple conversations simultaneously and able to explain complex topics simply and clearly.
• Comfortable supporting clients across multiple European jurisdictions.
• Highly empathetic and service-oriented. You take pride in turning a frustrated client into a happy one.
• Proactive, reliable, and able to take ownership of the client experience while seeking feedback to improve quickly.
• Excited about using AI to automate and scale support. Comfortable experimenting with new tools, building workflows, and iterating fast to improve efficiency.
• Fluent in French (native level) with excellent written skills, and professionally proficient in English

Responsabilités

• Respond to and manage inbound support requests across channels for individual, corporate, and institutional investors across several European markets.
• Resolve client issues efficiently with timely follow-up to build trust and long-term satisfaction.
• Design, train, and improve AI-powered support workflows to handle high-volume, low-complexity requests.
• Triage and prioritize requests, ensuring critical issues are escalated and resolved promptly.
• Collaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates).
• Rely on automated health scores and triggers to flag at-risk or growth accounts at scale.
• Gather and synthesize client feedback to inform product roadmap decisions and service improvements.
• Design scalable engagement strategies to drive adoption and satisfaction across 5,000+ clients.

Connaissances

Excellent communication skills

Empathy

Multitasking

Customer-centric mindset

Outils

Intercom

Zendesk

Description du poste

Spiko in Paris is seeking a Customer Care Specialist to own end-to-end client care across Europe. You will respond to inquiries, resolve issues, and collaborate on AI-powered support workflows. Hybrid role with a strong emphasis on speed, clarity, and care.

Requirements include 1–2 years in support, experience with Intercom or Zendesk, fluency in French and English, and a customer-centric mindset. You will help scale our onboarding and satisfaction across multiple jurisdictions.