AI-Driven CRM Leader for Salesforce Excellence

AXA Group Operations; Paris; On-site; EUR 120,000 - 190,000; Full time

Job summary

AXA Group Operations seeks a CRM Lead Expert to define and implement AI-enabled CRM capabilities across Group entities. You will advise business and IT stakeholders on strategic choices, validate business value, and drive Salesforce AI solution design and deployment with a focus on governance, scalability and compliance.

You will lead the adoption roadmap for Salesforce AI features across Sales Cloud, Service Cloud and Marketing Cloud, ensuring alignment with global priorities, data privacy and

Qualifications

• 7+ years of experience in Salesforce with enterprise-scale CRM implementations.
• 3+ years of experience with Salesforce AI capabilities (Einstein/Agentforce or similar).
• Proven senior expert, solution lead, or trusted advisor in CRM transformation programs.

Responsibilities

• Lead definition, adoption, and implementation of AI-enabled CRM across Group entities.
• Define and communicate adoption roadmap for AI features across Sales Cloud, Service Cloud, Marketing Cloud.
• Provide leadership in AI solution delivery: requirements, design, configuration, data migration, integrations, testing, training, go-live.
• Support AI target architecture, data model design, governance, security, privacy, and regulatory compliance.
• Drive scalable CRM AI assets, including data models, automation, Lightning components, dashboards.
• Guide CRM professionals and project contributors, ensuring consistency and value realization.

Skills

Salesforce CRM

AI capabilities

Stakeholder leadership

Enterprise-scale CRM

Tools

Salesforce

Einstein AI

Agentforce

Data integration

Job description

AXA Group Operations seeks a CRM Lead Expert to define and implement AI-enabled CRM capabilities across Group entities. You will advise business and IT stakeholders on strategic choices, validate business value, and drive Salesforce AI solution design and deployment with a focus on governance, scalability and compliance.

You will lead the adoption roadmap for Salesforce AI features across Sales Cloud, Service Cloud and Marketing Cloud, ensuring alignment with global priorities, data privacy and