After-Sales Service Manager

Opticlima Ltd; Marseille; On-site; EUR 65,000 - 90,000; Full time

Job summary

Opticlima Ltd in France is seeking an experienced After-Sales Service Manager to develop our local service network, strengthen technical support, and improve customer satisfaction.

You will recruit and manage after-sales service partners across France, coordinate spare parts and field training, and drive service quality through structured processes.

Qualifications

• Solid knowledge of residential HVAC systems, troubleshooting and repair.
• Experience in after-sales service or service networks.
• Fluent in both French and English with strong communication skills.

Responsibilities

• Develop and manage the after-sales service network in France.
• Coordinate customer complaints and service quality improvements.
• Coordinate spare parts availability and delivery with partners.
• Provide technical support and training to service partners.

Skills

HVAC knowledge

Network management

HVAC experience

Bilingual French/English

Job description

About AUX

AUX is a global air conditioning manufacturer offering residential and commercial HVAC solutions worldwide. As we expand our presence in France, we are looking for an experienced **After-Sales Service Manager** to develop our local service network, strengthen technical support, and improve customer satisfaction.

Key Responsibilities

• Service Network Development: Identify, recruit, contract, and manage after-sales service partners across France, ensuring adequate service coverage and partner performance.
• Customer Complaints & Service Quality: Coordinate complaint resolution, identify root causes, and implement corrective actions to improve service quality and customer satisfaction.
• Spare Parts Management: Coordinate spare parts availability and delivery with service partners and internal supply chain teams to minimize repair delays.
• Technical Support & Training: Provide technical guidance and troubleshooting support for residential air conditioning products, train service partners, and communicate field feedback to internal teams.

Key Requirements

• Technical Background: Solid knowledge of residential air conditioning systems, troubleshooting, maintenance, and repair. Experience in commercial HVAC is a plus.
• Service Network Management: Proven experience in developing and managing after-sales service partners, service operations, or technical service networks.
• Industry Experience:At least 3 years of relevant HVAC or air conditioning experience, including 2+ years in after-sales service, technical service, or service network management.
• Language & Communication: Professional working proficiency in both French and English, with strong communication, coordination, and problem-solving skills.

What We Offer

• The opportunity to build and develop AUX's after-sales service network in France.
• An international working environment with collaboration across local and global teams.
• The opportunity to make a direct impact on service quality and customer satisfaction.