Customer Success Manager: FinTech & Banking Loyalty

PayLead; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Paylead seeks a Customer Success Manager in Paris to own about ten accounts, including major financial institutions and fintechs. You’ll define roadmaps, set KPIs, build dashboards in Metabase, and run governance reviews to ensure programs deliver.

You’ll challenge clients with data-driven insights, launch and scale loyalty programs, and coordinate with Data, Product, PM, and Brands & Retailers teams to ship on time. Fluent French and English are essential.

Qualifications

• Minimum 3 years in a B2B customer-facing role in SaaS/fintech/tech.
• Ability to manage complex accounts with multiple stakeholders and deliver independently.
• Comfort with KPIs, BI tools, and data-driven conversations.

Responsabilités

• Own about ten client accounts, including major financial institutions and fintechs.
• Define account roadmaps, set KPIs, build dashboards in Metabase, and lead governance reviews.
• Proactively identify underperformance, analyze data, and present improvement plans.
• Launch and scale loyalty programs in collaboration with internal teams.
• Coordinate with Data, Product, Project Manager, and Brands & Retailers teams to ship on time.
• Bridge Banking and Brands & Retailers sides to create client value.
• Monitor end-user journey, identify friction, track feature adoption, drive usage.

Connaissances

B2B customer-facing

Data-driven

KPIs

Metabase

Notion

Slack

Fluent French & English

Outils

Metabase

Notion

Slack

Description du poste

Paylead seeks a Customer Success Manager in Paris to own about ten accounts, including major financial institutions and fintechs. You’ll define roadmaps, set KPIs, build dashboards in Metabase, and run governance reviews to ensure programs deliver.

You’ll challenge clients with data-driven insights, launch and scale loyalty programs, and coordinate with Data, Product, PM, and Brands & Retailers teams to ship on time. Fluent French and English are essential.