Technical Support Specialist

Infosys BPM Ltd.; Nokia; On-site; EUR 42,000 - 54,000; Full time

Job summary

Infosys BPM Ltd. is seeking an experienced IT Support Specialist to deliver exceptional technical support across the organization. You will install, configure, and maintain desktops, laptops, printers, and peripherals while diagnosing issues on Windows and macOS using Microsoft 365 apps.

You will troubleshoot LAN/WLAN/VPN connectivity, perform preventive maintenance, and manage hardware deployment. The role includes on-site visits (3–4 times monthly within 20–30 km) and VIP support as per SOPs.

Qualifications

• 3–4 years of IT support or similar role.
• Strong knowledge of Windows and macOS.
• Fluency in Finnish and English.
• Mandatory valid driver’s license.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals.
• Diagnose and resolve issues across Windows, macOS, Microsoft 365, and business-critical apps.
• Troubleshoot LAN, WLAN, and VPN connectivity issues.
• Perform preventive maintenance on IT equipment.
• Manage deployment and decommissioning of IT hardware.
• Provide timely, clear, user-friendly technical support.
• Document support activities in the ticketing system.
• Escalate complex issues to specialized teams (network, systems, server).
• Follow IT policies, security standards, and compliance guidelines.
• Occasionally travel (3–4 times per month within 20–30 km) for onsite support.
• Offer secondary VIP support in line with SOPs and training.

Skills

Windows OS

macOS

TCP/IP DNS DHCP

Microsoft 365

Hardware troubleshooting

LAN/WLAN/VPN

Communications

Finnish

English

Driver's license

Tools

Ticketing system

Job description

Infosys BPM is a leading international digital services and consulting company. We support companies in 50 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

Are you a hands-on IT professional with strong troubleshooting skills and a passion for helping users succeed? We’re looking for an experienced IT Support Specialist to join our team and deliver exceptional technical support across our organization.

What You’ll Do:

As part of our IT Support team, your responsibilities will include:

• Installing, configuring, and maintaining desktops, laptops, printers, scanners, and peripherals
• Diagnosing and resolving issues across Windows, macOS, Microsoft 365, and business-critical applications
• Troubleshooting LAN, WLAN, and VPN connectivity issues
• Performing preventive maintenance on IT equipment
• Managing deployment and decommissioning of IT hardware
• Providing timely, clear, user-friendly technical support
• Documenting support activities and asset movements in the ticketing system
• Escalating complex issues to specialized teams (network, systems, server)
• Following IT policies, security standards, and compliance guidelines
• Occasionally traveling (3–4 times per month within 20–30 km) to provide onsite support
• Offering secondary VIP support in line with SOPs and training

What You Bring:

We’d love to hear from you if you have:

• 3–4 years of experience in IT support or a similar role
• Strong knowledge of Windows and macOS
• Hands‑on experience handling hardware and software troubleshooting
• Understanding of TCP/IP, DNS, DHCP, WLAN
• Familiarity with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams)
• Excellent diagnostic and problem‑solving abilities
• Strong communication skills — able to explain technical concepts clearly
• Fluency in Finnish plus English
• Mandatory valid driver’s license

Why Join Us:

• Opportunity to work with modern technologies
• Collaborative and supportive team culture
• Growth opportunities within a dynamic IT environment