IT-Support Specialist to atNorth, Helsinki

Level Recruitment AB; Helsinki; On-site; EUR 38,000 - 54,000; Full time

Job summary

atNorth is seeking an IT Support Specialist to deliver hands-on, onsite IT support for ~100 employees across Finland as part of the Nordic IT organization. You will help with onboarding/offboarding, device preparation, asset management, and collaborate with central IT teams in Iceland and external providers.

The role reports to the Head of Infrastructure, Cyber Security and IT Support and is based at atNorth's FIN02 site in Espoo, Helsinki.

Qualifications

• 2+ years in IT Support, Service Desk, or End User Support roles.
• Hands-on onsite IT support in a corporate environment.
• Experience supporting Microsoft 365 users/environments.
• Experience installing, configuring, and troubleshooting laptops and workplace devices.
• Experience working with ticketing/IT service management systems.
• Knowledge of Windows environments and common IT infra.
• Fluency in Finnish and English (written and spoken).
• Experience with Intune, Entra ID and MDM is an advantage.

Responsibilities

• Provide onsite first- and second-line IT support.
• Troubleshoot and resolve hardware, software and workplace tech issues.
• Support onboarding and offboarding, including account administration.
• Install, configure and maintain laptops, mobile devices and workplace equipment.
• Manage IT assets and documentation.
• Coordinate with external IT vendors/service providers as needed.
• Collaborate with IT Support, Infrastructure, Cyber Security and IT Operations teams.
• Identify opportunities for process improvements and local support routines.
• Role may require occasional travel between atNorth datacenter locations for onsite support.
• Ensure compliance with internal IT policies and security standards.

Skills

IT Support

Onsite Support

Microsoft 365

Device setup

Ticketing systems

Windows OS

Finnish

English

Tools

Intune

Entra ID

Mobile Device Management

Job description

Do you enjoy providing hands‑on IT support and creating a great employee experience? Are you motivated by solving technical challenges, supporting users in their daily work, and being part of a fast‑growing Nordic technology company? If so, the IT Support Specialist role at atNorth could be the opportunity for you.

This position is offered as a 12-month fixed‑term contract with a strong likelihood of extension or permanent employment.

The Role

As IT Support Specialist, you will play a key role in supporting atNorth's continued growth across the Nordic region. You will be responsible for delivering responsive and high‑quality onsite IT support to approximately 100 employees in Finland while working closely with colleagues across the Nordic IT organization.

This is a highly visible and hands‑on role where you will support employees with their day‑to‑day IT needs, contribute to onboarding and offboarding activities, manage local IT equipment, and help ensure a seamless workplace technology experience. You will work closely with central IT teams in Iceland as well as external service providers while contributing to the development of a scalable and service‑oriented IT support function.

Your responsibilities will include:

• Providing onsite first- and second-line IT support to employees.
• Troubleshooting and resolving hardware, software and workplace technology issues.
• Supporting onboarding and offboarding activities, including account administration and device preparation.
• Installing, configuring and maintaining laptops, mobile devices and workplace equipment.
• Managing IT assets and maintaining accurate documentation.
• Coordinating with external IT vendors and service providers when required.
• Collaborating closely with teams within IT Support, Infrastructure, Cyber Security and IT Operations.
• Identifying opportunities for process improvements and contributing to the development of local support routines.
• The role might require occasional travel between atNorth datacenter locations within the country to provide on‑site IT Support.
• Ensuring compliance with internal IT policies and security standards.

The role reports to the Head of Infrastructure, Cyber Security and IT Support and is part of a growing Nordic IT organization focused on delivering a high‑quality employee experience across the region. The position is based at atNorth's FIN02 site in Espoo, Helsinki.

Is this You?

To succeed in this role, you enjoy helping others and take pride in delivering excellent service. You are proactive, structured and comfortable working independently while collaborating across teams and countries.

You likely have:

• At least 2 years of experience within IT Support, Service Desk, Workplace Technology, End User Support or a similar role.
• Experience providing hands‑on onsite IT support in a corporate environment.
• Experience supporting Microsoft 365 users and environments.
• Experience installing, configuring and troubleshooting laptops, mobile devices and workplace technology.
• Experience working with ticketing or IT service management systems.
• Knowledge of Windows environments and common workplace IT infrastructure.
• Fluency in Finnish and English, both written and spoken.

Experience working in an international organization, supporting multiple locations, or using tools such as Intune, Entra ID and Mobile Device Management solutions is considered an advantage.

As a person, you are service‑minded, approachable and solution‑oriented. You take ownership, communicate effectively with a variety of stakeholders and enjoy working in a growing and evolving environment.

Why atNorth?

At atNorth, you will join a fast‑growing Nordic technology company at an exciting stage of development. You will have the opportunity to help shape a newly established local IT support function, work closely with experienced colleagues across the Nordics and gain broad exposure to IT Infrastructure, Cyber Security and IT Operations. You will also become part of an open, collaborative and people‑focused culture where employees are encouraged to take ownership, share knowledge and contribute to continuous improvement.