IT Onsite Enablement Partner

Agsweltgermany; Espoo; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Roche is seeking an IT Onsite Enablement Partner to deliver advanced technical support and enhance the digital employee experience across Pharma and Diagnostics divisions. You will resolve complex IT issues, manage IT infrastructure lifecycles, and collaborate with internal IT teams and stakeholders.

The role requires strong troubleshooting, fluency in Finnish and English, and a Lean-Agile mindset with interest in AI tools like Gemini and Copilot.

Qualifications

• Mandatory: Proven experience managing complex IT infrastructure and hardware/software lifecycle tasks.
• Mandatory: Experience partnering with cross-functional business stakeholders to deliver a high-quality, personalized digital employee experience.
• Mandatory: Experience participating in local IT compliance, site certification requirements, or business continuity planning.
• Mandatory: Advanced troubleshooting skills across macOS, Windows, devices, and enterprise applications.
• Mandatory: Ability to use operational data and tools such as ServiceNow or Nexthink to implement proactive support strategies and improve service delivery.
• Mandatory: Strong understanding of enterprise IT standards and experience driving local platform adoption.
• Mandatory: Excellent communication skills, empathy, and ability to explain technical concepts to non-technical audiences.
• Mandatory: Fluency in Finnish and English for daily business communication and documentation.
• Additional qualification: Experience in vendor relations, site-level financial tracking, and SLA management.
• Additional qualification: Lean-Agile mindset and interest in workflow automation and modern generative AI tools, including Gemini and Copilot.

Responsibilities

• Troubleshoot macOS and Windows operating systems, workplace hardware, and enterprise applications.
• Use IT service management and end-user telemetry data to deliver proactive support.
• Automate repetitive operational tasks and coordinate IT deployments.
• Support meeting room technologies, hybrid events, local audits, inspections, and business continuity planning.
• Standardize IT operations, train employees, drive digital adoption, and align deployments with global standards.

Skills

Troubleshooting across macOS and Win

ServiceNow

Nexthink

Digital employee experience

Vendor relations

Workflow automation

Lean-Agile mindset

Generative AI tools

Strong communication

Tools

ServiceNow

Nexthink

Job description

Roche is seeking an IT Onsite Enablement Partner to provide advanced technical support and improve the digital employee experience across its Pharma and Diagnostics divisions. The role involves independently resolving complex IT issues, managing IT infrastructure and hardware/software lifecycles, and collaborating with internal IT teams, business stakeholders, and managed service providers.

Responsibilities include troubleshooting macOS and Windows operating systems, workplace hardware, and enterprise applications; using IT service management and end-user telemetry data to deliver proactive support; automating repetitive operational tasks; and coordinating IT deployments. The position also supports meeting room technologies, hybrid events, local audits, inspections, business continuity planning, site-level budgeting, and service-level agreement (SLA) management.

The successful candidate will help standardize IT operations, train employees, drive digital adoption, participate in larger IT projects, and ensure local technology deployments align with global standards. Experience with tools such as ServiceNow and Nexthink, vendor relations, financial tracking, and workflow automation is relevant to the role.

Applicants should have proven experience managing complex IT infrastructure and hardware/software lifecycles, strong troubleshooting skills, and experience collaborating with business stakeholders. Excellent communication skills and fluency in both Finnish and English are required. A Lean-Agile mindset and interest in generative AI tools such as Gemini and Copilot are also expected.

Requirements

• Mandatory: Proven experience managing complex IT infrastructure and hardware/software lifecycle management tasks.
• Mandatory: Experience partnering with cross-functional business stakeholders to deliver a high-quality, personalized digital employee experience.
• Mandatory: Experience participating in local IT compliance, site certification requirements, or business continuity planning.
• Mandatory: Advanced troubleshooting skills across macOS, Windows, devices, and enterprise applications.
• Mandatory: Ability to use operational data and tools such as ServiceNow or Nexthink to implement proactive support strategies and improve service delivery.
• Mandatory: Strong understanding of enterprise IT standards and experience driving local platform adoption.
• Mandatory: Excellent communication skills, empathy, and ability to explain technical concepts to non-technical audiences.
• Mandatory: Fluency in Finnish and English for daily business communication and documentation.
• Additional qualification: Experience in vendor relations, site-level financial tracking, and SLA management.
• Additional qualification: Lean-Agile mindset and interest in workflow automation and modern generative AI tools, including Gemini and Copilot.