IT Specialist

Peikko; Lahti; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Local health and wellness perks

Annual bonus system

Job summary

Peikko is looking for an IT Specialist in Lahti, Finland, to enhance their IT services operations. The role involves providing critical IT support for both office and production environments while contributing to global IT services development.

The successful candidate will manage local IT activities, coordinate end-user services, and ensure service quality through effective collaboration with stakeholders. Peikko promotes a hybrid work model, local health perks, and an annual bonus system.

Qualifications

• Experience in IT support, Service Desk, or end-user services.
• Good understanding of IT infrastructure, workplace services, and device management.
• Strong customer service mindset.

Responsibilities

• Act as the primary IT support contact for Peikko Finland.
• Maintain collaboration with local business stakeholders.
• Participate in global Service Desk operations.

Skills

IT support

Service Desk management

Device management

Customer service

IT infrastructure

Education

Relevant IT education or equivalent practical experience

Tools

ServiceNow

Job description

We are looking for an IT Specialist to strengthen our local and global IT Services operations.

Position type: Full time

In this role, you will act as the primary IT contact for Peikko Finland, ensuring high-quality support for both office and production environments, while also contributing to global IT service operations and development.

You will play a key role in bridging local business needs and global IT services, while also taking ownership of Device Services and contributing to Service Desk management and continuous improvement.

This is a hands‑on and business‑facing role, combining daily IT support with service development responsibilities in an international environment.

Key Responsibilities

• Act as the primary IT support contact for Peikko Finland, ensuring smooth daily operations and quick resolution of incidents
• Maintain close collaboration with local business stakeholders to align IT services with business needs
• Participate in global Service Desk operations and support users across Peikko locations
• Coordinate local IT activities, including infrastructure, devices, and end‑user services
• Act as service manager for Service Desk operations, driving service quality, reporting, and continuous improvement
• Lead regular ticket review practices and monitor service performance (e.g., SLA, volumes, trends)
• Take ownership of global Device Services, including lifecycle management, policies, and user experience development
• Coordinate device procurement, deployment, leasing lifecycle, and vendor collaboration
• Support implementation and local adoption of global IT solutions

What We Are Looking For

• Relevant IT education or equivalent practical experience
• Experience in IT support, Service Desk, or end‑user services
• Good understanding of IT infrastructure, workplace services, and device management
• Familiarity with ticketing systems (e.g., ServiceNow) and IT service management principles (e.g., ITIL)
• Strong customer service mindset and ability to work with business stakeholders
• Ability to manage multiple tasks and prioritize effectively
• Independent, solution‑oriented, and structured way of working
• Experience in a global or matrix organization is seen as an advantage
• Good English and Finnish communication skills

Benefits

At Peikko, we're shaping the future of construction – faster, safer, and more sustainable. We don't wait for change, we create it.

We foster an open, inclusive culture built on trust, respect, and safety. When you join us, your ideas matter. We trust each other, take the initiative, and make a real difference together. Our global, diverse team works on projects that shape skylines and communities for years to come.

You'll benefit from our hybrid work model, local health and wellness perks, and annual bonus system.