UK Veterinary SaaS Onboarding Lead — Remote-First

Nordhealth; Helsinki; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Remote-first

Competitive salary and benefits

Global team culture

Job summary

Nordhealth in the UK is hiring a driven Onboarding Specialist to own the onboarding journey for veterinary customers from kick-off to go-live, delivering both remote and onsite training across the UK. You will configure Provet to fit clinical workflows, advise on best practices, and build strong relationships with practices, groups and enterprise accounts while working cross-functionally to resolve issues.

The role requires ownership, resilience, and excellent communication, with travel across

Qualifications

• Experience in project or change management within a SaaS or software environment.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Veterinary background or experience working with veterinary professionals is a strong advantage.

Responsibilities

• Manage onboarding projects end to end, from initial scoping through to go-live.
• Deliver remote and onsite training to veterinary professionals across the UK.
• Configure and customise Provet to each customer's clinical workflows.
• Advise customers on best practice and efficient use of the software.
• Build strong relationships with stakeholders across independent practices, mid-market groups, and large enterprise accounts.
• Work cross-functionally with internal teams to resolve issues and ensure smooth delivery.
• Share knowledge actively within the team and support the growth of colleagues around you.

Skills

Project management

Change management

Communication skills

SaaS experience

Ownership

Team player

Travel readiness

Veterinary domain knowledge

Job description

Nordhealth in the UK is hiring a driven Onboarding Specialist to own the onboarding journey for veterinary customers from kick-off to go-live, delivering both remote and onsite training across the UK. You will configure Provet to fit clinical workflows, advise on best practices, and build strong relationships with practices, groups and enterprise accounts while working cross-functionally to resolve issues.

The role requires ownership, resilience, and excellent communication, with travel across