Senior German CSM (Remote) – Enterprise Retention & Growth

n8n GmbH

Finland

Remote

EUR 90,000 - 150,000

Full time

33 hours ago

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Benefits offered by this job

Remote-first team across Europe

Hackathons & open-source community

Career growth budget €1K per year

Equity opportunities

Company-sponsored team events

Job summary

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for strategic enterprise customers, owning retention and expansion with health checks, renewals, and risk management.

In collaboration with Support, Solutions Engineering, Product and Sales, you will turn technical success into durable revenue, build account strategies, and guide customers toward measurable ROI using n8n's automation platform across IT and

Qualifications

Senior Enterprise Customer Success experience with a small, strategic book of enterprise SaaS customers.
Ability to run kickoffs, onboardings and QBRs end-to-end.
Track record of renewals and growth (retention/expansion).
Technical engagement with IT/engineering stakeholders (APIs, integrations, auth basics).

Responsibilities

Own a small book of large German-speaking enterprise customers from onboarding to renewal.
Build an account strategy and footprint across IT, engineering, and senior business stakeholders.
Drive renewals and growth in partnership with Account Executives.
Lead customer kickoffs and success planning with measurable outcomes.
Provide structured customer feedback to Product and Engineering.