Strategic Account Services Delivery Consultant

Dell Inc.; Helsinki; Presencial; EUR 90 000 - 130 000; Tempo integral

Resumo da oferta

Dell Technologies is seeking an experienced Account Services Management Consultant in Finland to own day‑to‑day service delivery for key customer accounts, align processes to SLAs, and lead continuous improvement. You will coordinate across teams to prevent issues and drive customer satisfaction.

Join us to manage incident/change/configuration/customer management end‑to‑end, run service reviews and RCA follow‑ups, and partner with Sales, Support, and Engineering to ensure delivery commitments.

Qualificações

• 12+ years in service delivery/support operations with strong ITIL knowledge.
• Experience managing customer accounts and meeting SLA/CSAT goals.
• Proficiency with service platforms (e.g., ServiceNow) and reporting/analytics.
• Strong communication, prioritization, and problem‑solving skills.
• Ability to coordinate cross‑functional work streams.

Responsabilidades

• Manage incident/change/configuration/customer management activities end‑to‑end for assigned accounts.
• Run service reviews, performance reporting, and RCA follow‑ups; implement corrective actions.
• Identify process, knowledge, and automation improvements; contribute to playbooks.
• Handle escalations and stakeholder communications; ensure timely updates and outcomes.
• Partner with Sales, Support, and Engineering to align delivery with commitments.

Conhecimentos

ITIL knowledge

Strong communication

Problem solving

Cross-functional coordination

Stakeholder management

Analytical skills

Formação académica

Bachelor’s degree

ITIL Intermediate

PMP or equivalent

Ferramentas

ServiceNow

Descrição da oferta de emprego

Dell Technologies is seeking an experienced Account Services Management Consultant in Finland to own day‑to‑day service delivery for key customer accounts, align processes to SLAs, and lead continuous improvement. You will coordinate across teams to prevent issues and drive customer satisfaction.

Join us to manage incident/change/configuration/customer management end‑to‑end, run service reviews and RCA follow‑ups, and partner with Sales, Support, and Engineering to ensure delivery commitments.