Account Services Consultant — Service Delivery (Finland)

Dell Inc.; Finland; On-site; EUR 120,000 - 170,000; Full time

Job summary

Dell Technologies in Finland seeks an Account Services Management Consultant to own day-to-day service delivery for key customer accounts, align processes to SLAs, and drive continuous improvement. You will coordinate across teams to prevent issues and enhance customer satisfaction, partnering with Sales, Support, and Engineering to ensure delivery commitments are met.

Essential requirements include 12+ years in service delivery, strong ITIL knowledge, and proficiency with ServiceNow and

Qualifications

• 12+ years in service delivery or support operations with strong ITIL knowledge.
• Experience managing customer accounts and meeting SLA/CSAT goals.
• Proficiency with service platforms (e.g., ServiceNow) and reporting/analytics.

Responsibilities

• Own day-to-day service delivery for key customer accounts and align processes to SLAs.
• Run service reviews, performance reporting, and RCA follow-ups; implement corrective actions.
• Identify process, knowledge, and automation improvements; contribute to playbooks.
• Handle escalations and stakeholder communications; ensure timely updates and outcomes.
• Partner with Sales, Support, and Engineering to align delivery with commitments.

Skills

ITIL knowledge

Communication

Cross-functional coordination

Reporting/analytics

Education

Bachelor’s degree

ITIL Intermediate

PMP or equivalent

Tools

ServiceNow

Job description

Dell Technologies in Finland seeks an Account Services Management Consultant to own day-to-day service delivery for key customer accounts, align processes to SLAs, and drive continuous improvement. You will coordinate across teams to prevent issues and enhance customer satisfaction, partnering with Sales, Support, and Engineering to ensure delivery commitments are met.

Essential requirements include 12+ years in service delivery, strong ITIL knowledge, and proficiency with ServiceNow and