Service Advisor

Mäntsälän kunta; Mäntsälä; On-site; EUR 31,000 - 37,000; Full time

Benefits offered by this job

Wellbeing package (sports & culture)

Partial remote work

Job summary

Mäntsälän kunta seeks an Employment Services professional to deliver diverse customer service and administrative support duties at Mäntsälä municipal service hub. You will guide residents with statutory processes, support client journeys, and provide digital guidance, including at the remote Kelan point.

Partial remote work is possible where tasks allow, and a wellbeing package supports work-life balance. The base pay is set by the municipal agreement, with potential seniority pay based on

Qualifications

• Relevant vocational college degree or higher education degree.
• Sufficient knowledge of statutory customer service processes.
• Good IT skills and ability to use various systems.
• Customer-oriented, proactive and meticulous.
• Good collaboration and communication skills.
• Ability to multitask in a structured manner.

Responsibilities

• Provide customer service at the municipal service hub in the town hall.
• Advise at the remote Kelan customer point.
• Support client processes and apply governing legislation.
• Collaborate with internal and external actors to improve services.
• Provide digital guidance to clients and residents.
• Work with internal networks to improve client processes.

Skills

Customer service processes

IT skills

Multitasking

Collaborative communication

Customer-oriented

Proactive mindset

Structured work approach

Education

Vocational college degree

Higher education degree

Job description

The job is for an employment services role in Mäntsälä, involving diverse customer service and administrative support duties.

You will provide unconditional and appointment-free guidance and service navigation at the municipal service hub in the town hall, perform customer service tasks supporting client processes, know and apply the governing legislation, collaborate with internal and external actors, and provide digital guidance. The role includes advising at the remote Kelan customer point, supporting the Vinkin service desk on a substitute basis, and working with internal networks to improve client processes.

We expect you to have a relevant vocational college degree or a higher education degree, solid knowledge of statutory customer service processes, good IT skills and ability to use various systems, customer-oriented, proactive and meticulous approach, strong collaboration and communication skills, and the ability to multitask in a structured manner.

The municipality of Mäntsälä is committed to training you well and offering opportunities to develop in a varied job. We support work-life balance with a wellbeing package including sports and culture benefits. Partial remote work is possible where tasks allow.

Salary and terms are set according to the municipal collective agreement. Base pay: 3077.14 EUR/month, with possible seniority pay based on previous work experience; six-month trial period applies.

For more information contact Tiina Nenonen, [phone] or [e-mail].

Applications by 31 August 2026.

We encourage applicants of different ages, genders, backgrounds and diverse minorities to apply.

• Relevant vocational college degree or higher education degree
• Sufficient knowledge of statutory customer service processes
• Good IT skills and ability to use various systems
• Customer-oriented, proactive and meticulous
• Good collaboration and communication skills
• Ability to multitask in a structured manner