Customer Supervisor

Helsingin kaupunki; Helsinki; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Free gym access

Library branch with books and self-服务k

Tasty lunch daily at Amoroso for staff

Epassi Flex up to 550 €/year

Lunch benefit, city bike and access to

Job summary

Helsingin kaupunki seeks a Customer Supervisor for Sambas and Rumba group homes on a fixed-term basis. You will be involved in daily client work and actively develop operations with a multidisciplinary team to enhance resident life.

We value resident participation, autonomy, and a worker who can discuss wishes and skills while supporting staff and students. The role includes varied shifts and opportunities for growth within city services.

Qualifications

• Degree or higher education in social work or health care is required.
• Registration in the Supervisory Authority is required.
• Proficiency in Finnish, spoken and written.
• Certificate of no criminal background must be provided before starting.
• Vaccination against contagious diseases and TB testing may be required.
• Police background checks may be requested.

Responsibilities

• Developing operations and planned execution, monitoring and evaluating unit goals.
• Ensuring the operating method that supports functional capacity is implemented in residents' daily life.
• Guiding, onboarding and ensuring competence of employees and students.
• Acting as a partner to the supervisor and as a substitute.
• Managing weekday mornings, but also includes evening and weekend shifts.

Skills

Finnish language proficiency

Education

Degree suitable for social work under the Social Welfare Professional Act (817/2015) or higher education in health care or equivalent

Registration in the professional register of the Supervisory Authority (former Valvira)

Job description

Me want to make our senior centre residents' everyday life smooth and happy. Join our warm and valuable community. We seek a fixed-term Customer Supervisor for Sambas and Rumba group homes.

Our culture emphasizes resident participation and autonomy, and staff actively influence activities and events. If you are excited about resident-centered, independent and responsible work where you can develop operations and grow in your profession, please apply and we will discuss your wishes and skills further.

As Customer Supervisor you will be involved in daily client work and act as an active developer with a multidisciplinary team.

Welcome to meaningful work with us!

Responsibilities

• Developing operations and planned execution, monitoring and evaluating unit goals.
• Ensuring the operating method that supports functional capacity is implemented in residents' daily life.
• Guiding, onboarding and ensuring competence of employees and students.
• Acting as a partner to the supervisor and as a substitute.
• Managing weekday mornings, but also includes evening and weekend shifts.

Contract & Working Hours

• Fixed-term contract starting 7.9.2026 or as agreed, may continue to 1.1.2027.
• Coverage: weekday mornings, evening and weekend shifts.

Facilities and Benefits

• Gym available for free during open gym hours.
• Library branch offers a good selection of new books and self-service machines.
• Tasty lunch daily at Amoroso restaurant for staff at price 8.80 € (with ePassi).
• Epassi Flex package includes sport, culture, commuting and wellbeing benefits up to 550 euros/year.
• Lunch benefit, city bike and access to the city's recreation island.

Travel to Myllypuron senior centre is easy by metro and bus lines 560, 554 and 54.

As city employees you can apply for a rental apartment from Auroranlinnat, whose housing is cheaper than market rate and with priority for employees.

Life is not only work; we also support work-life balance.

Qualifications

• Social Welfare Professional Act 817/2015 requires a degree suitable for social work (e.g., social services student, gerontologist or rehabilitation educator) or a nursing/health degree or earlier social/healthcare college degree.
• The position requires registration in the professional register of the Supervisory Authority.
• Finnish language proficiency is required in speaking and writing.
• Before starting, you must provide a certificate of no criminal background for working with older people.
• The job requires vaccination against contagious diseases and tuberculin testing.
• Before taking up the position, you must provide a police record as required by law on background checks for working with elderly persons.
• A degree suitable for social work under the Social Welfare Professional Act (817/2015) or a higher education degree in health care or equivalent., Registration in the professional register of the Supervisory Authority (former Valvira).
• Proficiency in Finnish (spoken and written).